2012 Kia Soul 2.0L 4-cyl. 6-speed Automatic Consumer Review - Beware of dealer

2012 Kia Soul Wagon - Consumer Review

2012 Kia Soul ! 4dr Wagon (2.0L 4cyl 6A)

Average Consumer Rating

34 Total Reviews

All Models

Select a different vehicle  
Recently Viewed
There are no recently viewed vehicles to display
Interior Design
Exterior Design
Build Quality
3 of 6 people found this review helpful
Beware of dealer
By thuds on


2012 Kia Soul ! 4dr Wagon (2.0L 4cyl 6A)


Quite a few dealers sell KIAs as a secondary model-more of a "cost leader". Some really don't care whether the customer is happy with poor service because it's not their "main" brand. If factory mats fail at 7000 miles that's standard due to "cheap" materials. I was disappointed with dealer treatment and with their service department, plus poor followup from their sales department. Had Scions, Mini Coopers, Jetta TDIs and got outstanding service. Not in KIA's case. Mileage not as advertised, but did not expect it to be. All round, I feel the car can be great, just don't expect decent service or followup after the sale.

Favorite Features

Very nice looking vehicle. Stereo works well once you figure it out. Ergonomics seem right for a car this size. Very quiet for the type of car it is (enthusiast). KIA manufactures a good value for the money with some individualism included.

Suggested Improvements

Train sales force and service department to appreciate the customer. Sales did not know you could order car with a "real" spare if requested, plus other option availability. Warranties are a mystery to them. Better materials in potential wear items, especially interior. Better vinyl on rest areas such as armrest and door sills. Functional cup holders-second center one is a "joke" & angled door ones are non functional. Sunroof privacy door could use a latch to stay open or closed. UVO system is NOT understood by either department, nor is Bluetooth system. Have mixed dealerships treat KIA customers as "valued" customers.
Recommend (3) (3)
Report it
Comments (1) Post a Comment
By candlou1
on 07/07/13 13:35 PM (PDT)

My KIA Dealer,(Crowley in Bristol, CT,) has at least 5 franchises , but his sales people and his service dept. are both excellent. You may have had a problem dealer, but all KIA dealers are not doing a poor job. Most are very good or better than average.

Report it
Post a Comment

You must be signed in to post a comment.


Nearby Inventory Zip Code UPDATE
Have a question? We're here to help!
Chat online with us
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific
Call us at 855-782-4711
Text us at ED411