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2 of 2 people found this review helpful
From Sales to Support Dodge Chrysler Jeep NIghtmare
By zamarrda on
2013 Jeep Wrangler Sahara 2dr SUV 4WD (3.6L 6cyl 6M)
Bought a new 2013 Wrangler. Was very excited. Loved Jeeps, not anymore. Electronic Stability Control went out on me 3 times("and fixed") on the freeway. Went into Limp mode(kills the engine) and was almost run over by a Big Rig. Chrysler willing to do nothing. Had to get a lawyer and lemon law it. Worst company and service EVER. Jeep are iconic and I know thay are appealing BUT they are not run by the same people anymore AND the service is on par with cable companies. Be very careful. ruined my summer and almost killed my family.
Favorite Features
Fun, its a know why you are buying it obviously, but when it kills itself ont he freeway at random and 4 different dealers tell you they "fixed" it start worrying more about your life then the fun you are having.
Suggested Improvements
Hire qualified technician staff(these guys are not mechanics anymore--they plug things into a sensor array and do what the computer tells them to), revamp you customer retention and service staff, sell the company, make cares that run. When someone almost dies on one of your vehicles 4 times because you tell them its safe take accountability for your product--that would be a good start
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