43 of 54 people found this review helpful
Looks Nice, but Poor Quality
By izzy1483 on
2014 Jeep Grand Cherokee Overland 4dr SUV 4WD (3.6L 6cyl 8A)
The Jeep seemed great at first, but now at 800 miles the UConnect System is horrible. The screen often turns black or freezes. The GPS sometimes shows the Jeep several hundred miles from the actual location. The clock doesn't keep the correct time so we have to update the clock at least once a week. We have also started getting a red screen saying the phone needs service that flashes on the screen, but then disappears. If we knew what we know now, we would have never bought the 2014 Jeep Grand Cherokee Overland. We spent a lot of money on something that is now just a pain and already headed back to the dealership for service.
Which software version is your UConnect running? if below 13.19, then it needs to be updated to 13.19, or wait a few weeks for a much newer version. These can be downloaded from the Internet and loaded from a USB drive or SD card, and the proces is very simple.
I wish the software was the issue, but sadly it isn't. Jeep has even replaced our entire UConnect System (computer and screen) for us with no luck. The new system is having the same problems. We aren't having quite as many problems as before, but still enough to cause a lot of issues. The Jeep is scheduled for another service tomorrow (9 October) to see what else can be done...If Jeep can't offer an actual fix after tomorrow we are going to file a Lemon Law complaint with the Attorney General. We already more than meet the criteria in our state.