Customer service nonexistent
By JF on
2007 Jeep Grand Cherokee Laredo 4dr SUV (3.7L 6cyl 5A)
July 17th was told I needed a part for 2007 Jeep Grand Cherokee Laredo under warranty. Problem with shifting of the vehicle. Told my part would be in on Sept 23. Waiting over 2 months. Called Customer Service and keep getting switched from 1 department to another with no results. Was told my part was High Priority. When finally speaking to someone I am now told my part won't be in til Nov 11. I finally get them to pay for a rental, the cheapest they can get away with. Now they tell me the dealer will only pay for a 5 day rental and they can only pay for 14 days. They are to supply parts for a vehicle under warranty and it's not my fault they don't have the part. Why should I be without a car.