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Average Consumer Rating 224 Total Reviews
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Performance
Comfort
Value
Fun-to-Drive
Interior Design
Exterior Design
Build Quality
Reliability
Poor Service
By 02JGC on
Vehicle
2002 Jeep Grand Cherokee Limited 2WD 4dr SUV (4.0L 6cyl 4A)
Review
This has been a comfortable vehicle for long trips. Brakes and handling are soft. While I love the looks & comfort, service is non-existent. The memory feature has not worked properly from the time we bought it. The rear-end had bad bearings, and the A/C only works on short trips & leaks on the floor. These problems were all taken to several different dealerships, and the common response was "Could not Duplicate" the problem. The only thing that was fixed was the bearing, only because I told them what bearing to fix. Three of the four window regulators have broken. The transmission operates normally for the most part but will slam in & out of gear occasionally. Fuel mileage is at 20 mpg.
Favorite Features
Power of the V8, smooth ride, comfortable seating.
Suggested Improvements
Work on improving the service. What good is a 5 star rating if it doesn't mean anything.
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