Used 2015 Jeep Cherokee Sport 4dr SUV (2.4L 4cyl 9A) Consumer Reviews
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Britni, Redlands, CA, 01/29/2016
updated 08/07/2017
Jeep Cherokee Sport 4dr SUV (2.4L 4cyl 9A)
84 of 86 people found this review helpful
In April 2015 we purchased a 2015 Jeep Cherokee, brand new! They literally unwrapped it in front of us. We were so excited for a little luxury upgrade! This car was just gorgeous inside and out! This is our 3rd Jeep, in the last 5 years. Soon after the purchase we began having issues. When we would call into the dealership to bring up our concerns regarding the violent shifting of the transmission we were told it was “normal” on EVERY occasion. So far, in 9 months it has been in for 3 recalls and 2 “software updates”. By September ’15 the transmission issues had gotten so bad we finally got them to agree to “test drive” our vehicle, our numerous attempts prior to this were always met with “well this is normal for this vehicle” and then we were told that the service department was so backed up with transmission repairs that we would have to drop off our vehicle for possibly up to two weeks, before they could look at it and we would NOT be provided a rental since the “check engine light was not on” . After basically demanding that they check this problem out because the car was just months old and has only 6k miles on it they agreed to “check” it on September 18th, they still refused to give us a rental, and we agreed to leave it for the weekend so they could address the problem. They called to notify us that they had “test drove” the car and nothing was wrong with it, my husband requested that he be able to sit in a test drive with the service man the following morning and asked him not to start or drive the car until he got there, when he showed up to do this test drive the service department told him they test drove the car again (even though they were asked not to) and that again, they found “nothing wrong with it” At this point my husband was furious. Not only did they not address the problem, but they also didn’t care to follow the requests of the cars owner. Now it is January 2016, the car is still shifting hard, or not shifting at all, as well as an issue with a recall that was done a few months ago for the car where when you would turn the air/heat on the car would sputter and almost stall, was happening again, even after the supposed “software update” So we once again contact the dealer to address an issue, they again tell us we need to just drop off our vehicle for an unspecified amount of time and they will not provide us with a rental, mind you this is our daily driver. So we then contact Chrysler directly, where they inform us we are eligible for a rental, and they will make sure that we get one, as well as be able to leave our car at the dealership for 5 days and then we will go from there. January 22, 2016 we take drop our vehicle off at the dealership so they can try to tell us what is going on with the transmission, again we are told that this is “normal” they tell us that it is a “Fiat Transmission, and that it shifts gears differently” miraculously this time the service department drives the car and says they do feel the issues we are bringing up, and that is was a “software update” to fix the problem. Well… I have already had a software update, that FAILED! Following I will list the issues; First the vehicle shifts roughly into every gear, causing my vehicle to jolt forward, second, when at a complete stop and then beginning to accelerate the vehicle has a delay, the engine revs and it finally jerks forward to go. Most the time the vehicle reaches 5-6k RPMs before it ever shifts gears. Third, when you start the car and turn on the air/heat the car drops below 1k RPMs, shakes and almost stalls. NONE of this is “normal” as the dealership states, this is especially NOT “normal” for a brand new car with significantly low mileage. The transmission should have ZERO problems. When I received my vehicle back from the dealership this last time, I got onto the freeway to drive home and it wasn’t until the vehicle reached 6k RPMs that it finally shifted into a gear. This is 100% unsafe, like I stated earlier in my letter, this is our daily driver, it is the vehicle that I buckle my two young children into EVERY SINGLE DAY, I count on this vehicle to get me to and from my destination in the safest manner available. Because of the jerking from the shifting of the transmission it can easily result in an accident. There have been times where I have almost hit the person in front of me because of the jolt forward coming out of a complete stop, as well as almost being hit from behind because my vehicle does not accelerate properly. This is not something I want to wait around for, this is something I am not willing to deal with until another “software update” is available, or until the manufacturer finally recalls this vehicle (which will happen) because it is a clear safety issue, causing my family to potentially be injured or worse. I do not feel safe in this vehicle, nor do I feel comfortable putting my children in it. Two visits to the dealership to repair this problem is far too many for a car
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KL is way underrated! Bad rep from bad drivers?
Matt W, Atlanta, GA, 04/10/2017
Jeep Cherokee Sport 4dr SUV (2.4L 4cyl 9A)
8 of 8 people found this review helpful
I was skeptical when I first purchased my Jeep Cherokee Sport (KL) two years ago. It was the second year (2015) for this body style and the return of the Cherokee into the Jeep lineup. Many longtime Jeep enthusiasts dogged its crossover styling and the technology over its offroad capabilities. For those who want a serious offroading vehicle, the Trailhawk is going to be your best bet from the KL family. Cherokee hobbyists have now created a two inch lift (and some change) which allows for beefier tires and a more aggressive stance on the Trailhawk, while all other models can find something similar to give their Cherokee a bit more height and light offroading abilities. For the large majority of Cherokee owners, offroading is not on the agenda, so I'll stick with things that definitely stand out for me. I've owned 12 vehicles in the last 20 years, and that includes everything from Ford and Chevrolet to Honda and Toyota, Mercedes and BMW. I'd rate the Cherokee as a 4 star SUV in its class. The interior might not be the most impressive that I've come across, but you get an SD card reader (for audiophiles), bluetooth connectivity, USB ports, CD player and auxiliary input - 5 options for connecting your music! The aesthetics of the dashboard and front cabin are very welcoming and easy to reach everything. The cargo area is about the size you would expect from a Cherokee; anything bigger needed and you should look at the Grand Cherokee. The engine boasts about 184 hp and 170 ft-lbs of torque for the 4 cylinder (cannot comment on 6 cylinder power) and is very nimble in traffic. In the past two years of owning this vehicle, the servicing has been very minimal and light. This Cherokee does feature a lot of computer enhancements, so you will need software updates of your vehicle once every 9 months or so. If you've owned any other modern car from the 2010s, you will know this is not specific to Jeep or the Cherokee. I believe a lot of the bad reviews come from people who have had unfortunate luck, or they just have little patience. I probably would not have even written this review if owners had not rated it so low. Realistically I would give this vehicle a score closer to a 4 out of 5, but these Cherokees are really fun and I won't be getting rid of mine anytime soon. There is also a whole community of Cherokee KL owners who absolutely love their Jeeps (and modifying them!), so don't let a few sour reviews turn you away.
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Reliability nightmare so far...
Mike, Frederick, MD, 07/26/2015
Jeep Cherokee Sport 4dr SUV (2.4L 4cyl 9A)
7 of 7 people found this review helpful
2 months after purchasing tachometer goes crazy. Revs up and down whether you're driving or at a light. Took it in and they upgraded the software. Recall also suggested this as well. This past week the engine light comes on. Dealer said there were 4 different software upgrades due. We didn't know except the engine light came on to give us a hint. Apparently fixed it. Wrong. Next day light comes on again. After 3500 miles a new vehicle should not do this. Prior reviews had mentioned this plus total transmission replacements. Should have kept the Honda accord and not 'knee-jerk" purchased this vehicle. Advice is to never purchase first year transmission updated vehicles or year models in general. Far too many bugs to sort out. Big disappointment so far!!
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PLEASE STAY AWAY FROM CHRYSLER PRODUCTS!!!
Jules, Thibodaux, LA, 10/23/2015
updated 04/27/2016
Jeep Cherokee Sport 4dr SUV (2.4L 4cyl 9A)
5 of 5 people found this review helpful
If I could negatively rate my Cherokee I would. I don't even know where to start with the issues... Purchased 3/29/2015- in the shop for the 1st time June 2015 with transmission issues (they claimed it just needed some updates) In the shop for 2nd time 10/1/2015- still with transmission issues. They replaced the valve body and harness. Brought car back home 10/13/2015 Had to bring it back to the shop the very next day, almost got in an accident with the transmission issues, my car stalled in the middle of an intersection. It bucks and has delayed acceleration/gear switching. It kicks itself out of drive while I am driving on the highway. It bucks and stalls in traffic. Had to bring my car back to the shop 10/14/2015 (as of today 10/23/2015 it is still in the shop with no end in sight) and escalated my case with Chrysler. Chrysler and the dealership have been an absolute nightmare to deal with. All I want is a safe car and to have my car bought back from me. Please stay away! Update: Chrysler did not do anything to honor the car being a lemon. I ended up having to take a $5,000 loss, but am in a Nissan Rouge now and I absolutely love it!
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Great MPGs.... thats about it
Bam Martin, Tucker, GA, 03/28/2016
Jeep Cherokee Sport 4dr SUV (2.4L 4cyl 9A)
5 of 5 people found this review helpful
I regret buying this jeep. They are not at all made the way they used to be made. Within the first 2 months of having it, the seat in the back bust at the zipper and cannot be repaired - has to be replaced. One week after purchasing I had to take it back in because the tint was bubbling. Now I'm at 15,000 miles and when you turn the car on, the RPMs go up and down and up and down and up and down.... then after about a minute they get back to normal. The transmission does not shift properly and jerks you around. I got the doors wet with rain and now all 4 of the door's interior are bubbling and destroyed. This is the most expensive piece of crap I've ever bought. I am so disappointed in Jeep. Will never buy a new jeep again.
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