Our passenger airbag remains off frequently when there is a full size adult passenger in the front seat with their seat belt fastened and the seat properly adjusted (warning light on dash indicates airbag is off). We have provided video evidence of the problem, but since the dealer's test equipment finds no fault, they refuse to replace any parts or make further adjustments. The manufacturer sent a technical expert to examine the car, and he agreed with the dealer that without a computer stored fault no action would be taken. After viewing the several videos, their position remains unchanged. We have owned BMW, Porsche, Mercedes, Toyota, Chevrolet and Cadilac cars in the recent past, and in all cases have been pleased with warranty support. This is our first and last Infiniti. Also our last purchase from The Porter Group in Newark, DE.
Let me start by saying we loved this car the first year we had it. It's beautiful and comfortable and we loved the safety features. However, we have had this car for less than two years and it is literally falling apart at the seams. Our transmission failed at 50k miles, the seals on the roof came out and started flapping in the wind, the front console trim cracked in multiple places, the seals around the vents are coming out (not even sure how!), the driver visor broke and now just hangs, the latch for the storage compartment broke. The car is also under powered with poor acceleration. We got the car fully loaded and it has failed to meet our quality expectations for a $60k+ car. We're now hoping to get rid of it before it completely falls apart.
Purchased my QX 60 in June 2014. By the end of July, with approximately 4,000 miles on the car, I had MAJOR transmission problems. The car would jerk and jut, accelerating and decelerating very hard and on its own without my foot on the gas! From that day on until 3 weeks ago I had my car in and out of service every couple of months because of transmission problems they could not diagnose (it has a horrible shutter that jerks the car around). FINALLY, they put an update on my car 13 months after I purchased it and of course it told them to replace the transmission. This is a known problem that service writers, techs and many customers have experienced.
I had my new transmission in 2 weeks and it did the same thing!!!! Three weeks after my transmission was replaced they had to put in another. In addition to a horribly built transmission the adaptive cruise control, which maintains a specific distance from the car in front of it while using cruise control is seriously dangerous and life threatening. When a large vehicle, like a semi-truck, passes on the right the vehicle will brake very hard trying to bring it to a stop. When you are driving 80 MPH on the interstate you put your life in your hands because any vehicles following behind have no idea you will brake that suddenly for no reason. Again, this is a known issue with service writers and techs. It can be terrifying to experience.
I am in the process of working with the state to have Infiniti purchase my car back due to the lemon laws. Wish me luck!
The reviews I've read sound scary! I haven't owned mine long but I've done a long road trip with it. Others have mentioned poor gas mileage. I don't fully disagree, but I've been watching my driving habits and my mileage has been improving. At first I was getting a combined 16.5 mpg. My overall average has improved to 21.5 and my last few fill ups were around the 23.5 mpg range. I now leave it in ECO mostly and switch to sport in city traffic or when I know I'll need more responsive acceleration.
I haven't had any quality issues yet with trim or paint, but do worry about that as the trim pieces do seem a little fragile or cheap.
So, I am concerned based on other reviews. But, so far I LOVE this car. It is very quiet which is important to me. Its a very smooth ride too, also important. I just returned from a 7 day, 2700 mile road trip and I find the car to be very comfortable. I bought this car used, and had planned on buying the Audi Q7, but was having difficulties finding the right used one at the right price and then drove this and loved it. I should mention that the one I bought came with all the packages, and I'm very pleased with all the features, especially the adaptive or intelligent cruise control.
So, so far I'm very happy, and hopefully I won't have some of the problems others mention.
This car has had many issues which include electrical, transmission and fluid leaks. The MSRP for this vehicle was almost $60,000. Infiniti USA was not helpful in resolving the issues nor was the dealership where the car was purchased. My wife and I have spoken with other individuals who have had many problems with the same vehicle. I will never buy an Infiniti/Nissan again. I recently saw where Infiniti's quality ratings were at the bottom, no surprise there.