So I have owned this vehicle now for 2+yrs (traded in a Cadillac Escalade); bought it used in 2014 with 28,000 miles and now have a little over 45,000 miles on it. Thus far, love the vehicle, it handles very well, very comfortable and smooth both as driver and as a passenger. Technology package on the vehicle is great. Now a few of the issues that I have with the vehicle and I am comparing with my experiences with the two previous full size SUV's that I owned (2007 Yukon Denali and 2008 Cadillac Escalade) before purchasing the Infiniti QX-56 are: (1) Backup camera design is horrible. Visibility is very terrible during the day if there is a lot of light coming into the car (very sunny day outside). It is practically useless. I have to look back and listen out for the parking sensors on bright sunny days. At night time in very dark areas (no street or building lighting around), there is also very limited visibility using the backup camera (insufficient lighting). I never had these problems with the backup camera with the Yukon Denali and Cadillac Escalade. I had zero visibility issues both during the day and night regardless of how bright or dark it was. In this area, GM has Infiniti beat by a long shot. (2) Drivers and passenger side view mirrors should be able to fold in and out after the vehicle is turned off before the vehicle doors are open. The battery should still hold a charge for about between 30 to 60 seconds. If you forget to pull them in before turning off the vehicle, you have to start the car back up or turn on the ignition (hit the start button without stepping on the brakes). Another feature I liked with the GM trucks I owned. (3) Remote start should come standard with this vehicle since this is their flagship SUV. Again, also another feature that I enjoyed with the GM trucks I owned. (4) This is not really a big deal but the rear panel should be able to open and close in cases where you need to put something long (ladder) back there. (5) This too not really a big deal, but the third row seating should be more comfortable (should be able to fit an adult of average height and weight). The Lincoln Navigator's (never owned but test drove and ridden in one quite a bit) third row seat is the best; there is literally no difference in comfort between the 2nd and 3rd row seats.
I love the looks and feel and driving ability of this car. However, I bought it(2011 qx56) used at 43,000 miles and at 50,000 -60,000 it needed catalytic converter, air compressor, timing chain. Thankfully we had factory AND extended warranty that covered these repairs which probably came to over $10,000 in total. Then at about 65,000 a basketball bounced on the right hand passenger review mirror and broke it to wear it hung loose. It could not be repaired, had to replaced. A new one was $1200.00 (no warranty) because of the sensors and fancy camera it costs that much. Then when my battery died and left me stranded we went down the street bought another battery to replace it the car which evidently caused the fuse link to go bad so we had to get it towed $115, get a new fuse link $200 and after I picked it up went home and realized the headlights don't come on at all so now I have to go back AGAIN to get that fixed. Oh.....and after I picked it from getting one of the other major repairs done (it was winter and cold) and the service guys turned my heat on 90+ to help the freshly shampoo'd carpet to dry which caused a huge crack in my windshield. So needless to say this car has been a beautifully driving headache. Not to mention the deprecitiation has gone down crazy. I have always owned Toyota, Acura, Honda. Will NEVER buy another Infiniti again. Beautiful cars and they drive great but they are not dependable as far as I have experienced. I need to note that the service tech at the dealership have always been kind, fast, professional and gave me a loaner vehicle each time which was a positive experience.
So if you are looking for a 2011and up Infiniti QX56 you are making a huge mistake ! We bought this car basically to fulfill the large space when you have a large family so important things like reliability and been Japanese car it was a plus. Well this car has been only but problems since day one. So far:
1- Mildew smell coming from A/C Evaporator due to bad flaw design and yeah won't be replaced by the dealership (Car under warranty) 2- Fan Clutch replacement. (They replace this, oh WOW) 3- Windshield frame rusted. (Dealership: Sorry you need to take your car to a body shop) 4- Numerous visits to the dealer to inquiry about "check engine light on" it looks like a Christmas Tree inside the dash. 4- Catalytic Converter replacement at 78,000 miles ($1,850.00) they replace one under warranty up 80,000 miles maybe the other one will go bad to heads up !!!!! no warranty left ? no problem $1850.00 please !!! 5- Timing Chain replacement 79,500 miles ($6,000.00) No cover at all even thought everybody with a QX56 or QX80 is having the same problem.
We bough the car with 38,600 miles and it was till under warranty of course a nice thing to have. So the worse part NISSAN (Infiniti) can't care less about your problems specially if you are out of warranty 70,000 miles they. We open a case to seek help about this timing chain replacement but it was pointless because they just don't care. They have lots of customers suffering with the same issue some people bought the car new and they are dealing with the same issues we have on our car. Infiniti put out a service bulletin
Classification: EM-002a Reference: ITB13-009a September 4, 2013 2011-2013 QX56 AND M56 Whine Noise from Engine Area.
1- Mildew smell 2- Fan Clutch replacement. 3- Windshield frame rusted. 4- Numerous visits to the dealer to inquiry about "check engine light on" 4- Catalytic Converter replacement at 78,000 miles ($1,850.00) 5- Timing Chain replacement 79,500 miles ($6,000.00)
The Dealer wants your money they know what's wrong with you car but they wont tell you! the more you visit the more money you give them no brainer.
I call Infiniti USA, I open a case to see If there is anything they can do help on some way parts at least nothing !!!!!!!!!!!!! A women name WENDY Infiniti Regional manager for FL told me on a very mocking evil way " There is nothing we can offer you at this time" REALLY ?
BOTTOM LINE NEVER AGAIN I AM BUYING A NISSAN PRODUCT !!!!!!!!!
Do some extensive research before purchasing this vehicle. It has a major timing chain issue that will cost you $5,000+ to repair. It also has problems with the catalytic converters which are $2,100+ each to repair as well as othe documented other issues. BUYER BEWARE! Infiniti is aware of these common problems in their "top of the line" vehicle, however they refuse to recall or offer any assistance with the cost of repair. Don't get me wrong, next to a Land Rover Range Rover HSE, this is probably the most luxurious SUV I've driven and I fell in love with all of it's bells and whistles. Unfortunately we will have to soon part ways due to the frequency and cost of repairs at only 90k miles on a well maintained "hi-end" vehicle.
Disappointed Nissan Customer since 1985.
UPDATE: Aug 1, 2016 Infiniti contacted me last week to advise me the timing chain issue is now being covered by Infiniti and I will receive a refund for repairs made to the vehicle.
Thank You Infiniti, for doing the right thing and giving your loyal customers what we expect from you in this regard!
**I have driven the vehicle for 10k miles since the fix and haven't had any further timing chain issues.