Used 2013 Infiniti JX SUV Consumer Reviews | Edmunds
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2013 Infiniti Jx - Consumer Reviews

2013 Infiniti JX SUV

Average Consumer Rating

43 Total Reviews

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Passenger air bags are part time
1 of 2 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By ron118
on

Vehicle

2013 Infiniti JX SUV JX35 4dr SUV AWD (3.5L 6cyl CVT)


Review

I was told to move to move around in the seat by the dealer. In 20 miles the light did not go off until we stopped the car and restarted it. Is Infiniti waiting for a class action law suit? Beware of this problem your sales rep won't tell you.


Suggested Improvements

The dealer network is very limited with many states without dealers. Check the states you travel to before you buy.


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I Couldn't Be More Satisfied
1 of 5 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By obie1974
on

Vehicle

2013 Infiniti JX SUV JX35 4dr SUV AWD (3.5L 6cyl CVT)


Review

I researched this car way before it came out and compared it to competitors in its class. When comparing all the technology and pricing for each, this car won hands-down. I've had it for over a year and have 15k miles on it. It has been a pleasure to drive and carry passengers on long trips. I handles very well on windy roads, gets excellent gas milage for a V6 (24-26 mpg why), but most of all the technology incorporated into the fully loaded JX is awesome. Will never want a car without back up collision intervention, lane departure warning/intervention, smart cruise, Infiniti Connection, etc. I never get tired of driving this well designed and proportioned vehicle.


Favorite Features

Smooth, quiet ride Bose system Handling Forward brake warning and intervention Back up collision intervention Comfortable heated and cooled seats Navigation and telemetric system Fit and finish


Suggested Improvements

More head room in third row seat section Double visors like in the Armada Updated center console (the same as the new Q50) Manual select mode for 4 wheel drive


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JX Passenger Airbag Does Not Work
3 of 3 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By andy0416
on

Vehicle

2013 Infiniti JX SUV JX35 4dr SUV AWD (3.5L 6cyl CVT)


Review

This car has a major design defect that Infiniti is ignoring. All passenger airbags are supposed to operate if the person in the seat weighs more than 110 pounds. My wife weighs 118 poounds and is 5 feet 4 inches tall. The airbag does not detect that she is in the seat and therefore is not operational. The dealer tried to fix the problem but could not. They reported to Infiniti that they verified the problem and that it was a dangerous condition. Infiniti has simply ignored the defect. As a result I was forced to bring a lemon law suit against them. There are mumerous other complaints. Be warned that if you have a loved one who weighs about 120 or less the passenger airbag wont work!


Suggested Improvements

Fix the passenger airbag so that it conforms with the national safety standards and stop ignoring the numerous complaints.


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Major Powertrain Issues - New 2013 JX35
2 of 2 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By awhicks
on

Vehicle

2013 Infiniti JX SUV JX35 4dr SUV (3.5L 6cyl CVT)


Review

I purchased a brand new 2013 Infinity JX35 (CUV) on June 9th 2013. We only had the vehicle about 3-4 weeks when it started to exhibit major front end shaking/steering issues when operating the vehicle between 18-35 MPH. This is a highly unsafe situation which could very easily result in the driver losing control of the vehicle. At this point this brand new vehicle has been to the dealership twice (currently there) for a total of 21+ days and has had major power train work done or currently scheduled. This includes replacement of the Torque Converter, Electric Power Steering Unit and they are actively working to replace the transmission with a re-manufactured unit.


Favorite Features

None


Suggested Improvements

Manufacture and test NEW vehicles that are reliable and safe. This vehicle is not up to Nissan/Infiniti standards and is a HUGE disappointment. Do NOT buy this vehicle unless you want to deal with reliability, safety issues not to mention suffer significant financial losses after the purchase. Again, ALL major powertrain work is reported to CarFax and other reporting agencies and this will devalue your vehicle.


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what a disappointment
2 of 2 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By gwlig
on

Vehicle

2013 Infiniti JX SUV JX35 4dr SUV AWD (3.5L 6cyl CVT)


Review

Been fighting blown fuses since delivery. Five times to dealer still blows. The dash trim is now fading, wood look now has a creamy line through it and a part of the center console. Live 200 miles from dealer. Wants me to make to trips to diagnose the dash problem then come back and replace plastic. Customer Relations will "mentor the dealer to improve his response to customer problems" This non event is turning out to be a nightmare. In addition, delaing with the Affairs office is like dealing with terrible attitudes. All this at 6900 miles


Favorite Features

milage and room


Suggested Improvements

Train the employee means solving problems, not reading from a script and a lot of bureacratic mumbo jumbo.


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