2013 Infiniti JX SUV 3.5L V6 AWD CVT Automatic Consumer Reviews
ADVERTISEMENT

2013 Infiniti JX SUV - Consumer Reviews

2013 Infiniti JX JX35 4dr SUV AWD (3.5L 6cyl CVT)

Average Consumer Rating

35 Total Reviews

JX35 4dr SUV (3.5L V6 AWD CVT Automatic)

View reviews for a specific JX model:
Sort by:
ADVERTISEMENT
Select a different vehicle  
Recently Viewed
There are no recently viewed vehicles to display
ADVERTISEMENT
what a mistake
By krasinski on 12/16/14 07:29 AM (PST)

Vehicle

2013 Infiniti JX SUV JX35 4dr SUV AWD (3.5L 6cyl CVT)


Review

We bought this car new, and finally traded it in at 18 months of continuous warranty issues. Our vehicle spent over two months in the service department for miscellaneous issues. They were not major mechanical problems, but more trim and interior build issues. Called to try and exchange on Lemon law, but was denied and told that there is a warranty on the vehicle for these types of issues. We really liked the safety features, but the loaners don't always have them and we spent just too much time in service. List on this vehicle was 57,000, trade in $35,000. We were happy to get rid of the vehicle and promise to never buy an Infiniti again.
Read the full review


Questionable build quality
By yossarian7 on 12/02/14 17:07 PM (PST)

Vehicle

2013 Infiniti JX SUV JX35 4dr SUV AWD (3.5L 6cyl CVT)


Review

New rear brakes and rotors at 22k miles ($500), new front tires at 20k miles (no tread warranty on OEM Bridgestones) (another $500), trim that routinely falls off, weather stripping that won't stay on (as if someone forgot to glue it). Underpowered. Crappy CVT. I am shocked at lack of build quality. I would not buy again. I understand from Consumer Reports that the sister-car Nissan Pathfinder is also substandard.
Read the full review


1 of 2 people found this review helpful
Passenger air bags are part time
By ron118 on 10/15/13 11:42 AM (PDT)

Vehicle

2013 Infiniti JX SUV JX35 4dr SUV AWD (3.5L 6cyl CVT)


Review

I was told to move to move around in the seat by the dealer. In 20 miles the light did not go off until we stopped the car and restarted it. Is Infiniti waiting for a class action law suit? Beware of this problem your sales rep won't tell you.
Read the full review


I Couldn't Be More Satisfied
By obie1974 on 09/23/13 09:48 AM (PDT)

Vehicle

2013 Infiniti JX SUV JX35 4dr SUV AWD (3.5L 6cyl CVT)


Review

I researched this car way before it came out and compared it to competitors in its class. When comparing all the technology and pricing for each, this car won hands-down. I've had it for over a year and have 15k miles on it. It has been a pleasure to drive and carry passengers on long trips. I handles very well on windy roads, gets excellent gas milage for a V6 (24-26 mpg why), but most of all the technology incorporated into the fully loaded JX is awesome. Will never want a car without back up collision intervention, lane departure warning/intervention, smart cruise, Infiniti Connection, etc. I never get tired of driving this well designed and proportioned vehicle.
Read the full review


3 of 3 people found this review helpful
JX Passenger Airbag Does Not Work
By andy0416 on 08/28/13 18:26 PM (PDT)

Vehicle

2013 Infiniti JX SUV JX35 4dr SUV AWD (3.5L 6cyl CVT)


Review

This car has a major design defect that Infiniti is ignoring. All passenger airbags are supposed to operate if the person in the seat weighs more than 110 pounds. My wife weighs 118 poounds and is 5 feet 4 inches tall. The airbag does not detect that she is in the seat and therefore is not operational. The dealer tried to fix the problem but could not. They reported to Infiniti that they verified the problem and that it was a dangerous condition. Infiniti has simply ignored the defect. As a result I was forced to bring a lemon law suit against them. There are mumerous other complaints. Be warned that if you have a loved one who weighs about 120 or less the passenger airbag wont work!
Read the full review


2 of 2 people found this review helpful
what a disappointment
By gwlig on 08/15/13 12:40 PM (PDT)

Vehicle

2013 Infiniti JX SUV JX35 4dr SUV AWD (3.5L 6cyl CVT)


Review

Been fighting blown fuses since delivery. Five times to dealer still blows. The dash trim is now fading, wood look now has a creamy line through it and a part of the center console. Live 200 miles from dealer. Wants me to make to trips to diagnose the dash problem then come back and replace plastic. Customer Relations will "mentor the dealer to improve his response to customer problems" This non event is turning out to be a nightmare. In addition, delaing with the Affairs office is like dealing with terrible attitudes. All this at 6900 miles
Read the full review


1 of 1 people found this review helpful
Do NOT buy this vehcile
By jostajtf on 07/31/13 09:45 AM (PDT)

Vehicle

2013 Infiniti JX SUV JX35 4dr SUV AWD (3.5L 6cyl CVT)


Review

BEWARE...do NOT buy a vehicle from Infiniti. They are crooks! I bought a 2013 JX35. Within the 1st 100 miles we noticed the transmission was having problems. Everyone at Infiniti told us that we need to break in the car for 500 miles and that the car has a CVT transmission. Finally we got tired of the transmission continually jerking around and grinding between 10-35 mph and we brought it in. After 9 days in the shop they finally said they need to replace the torque converter. Done. After we picked up the vehicle, the car was doing the same thing as before, yet worse. Back to the dealer, same day. Finally we are told that they need to replace the transmission. Totally unacceptable. Infiniti
Read the full review


6 of 6 people found this review helpful
CVT Transmission is this car's downfall
By rraffel on 07/16/13 07:26 AM (PDT)

Vehicle

2013 Infiniti JX SUV JX35 4dr SUV AWD (3.5L 6cyl CVT)


Review

We bought the JX as the family car. Loved the third row, and the fact that we did not have to take the car seat out to get to the third row. Also, even with the seats up, there was a small trunk. The interior room is great, especially in the rear. However, between the terrible CVT transmission, and the poor gas mileage, I doubt I would buy this again. This isn't a performance car by any stretch, but don't want it to be. However, there are times it barely gets out of its own way - this I blame on the transmission as it seems to be constantly hunting for the best "gear". Just makes it uncomfortable to drive. As for gas mileage, we are around 15... far below what we expected.
Read the full review


4 of 4 people found this review helpful
multiple repairs without satisfaction
By jkwind on 06/29/13 13:13 PM (PDT)

Vehicle

2013 Infiniti JX SUV JX35 4dr SUV AWD (3.5L 6cyl CVT)


Review

I purchased my car in November 2012. Within a few months, I had a problem with a rattle underneath the back seat. After taking it for repair, the shop informed me that they fixed the problem. The problem recurred again and this time they informed me that they had to remove the dash to fix the problem. The car has been back for repair five times for the same issue without addressing the problem successfully. My efforts to have the manufacturer buy back have been fruitless. This car is a a disappointment and the customer service is very poor. This is not what I expected after spending so much much for a luxury car. Customer care service did a very poor job in dealing with my problem.
Read the full review


35 of 42 people found this review helpful
Not So Great...
By granolla on 04/21/13 03:42 AM (PDT)

Vehicle

2013 Infiniti JX SUV JX35 4dr SUV AWD (3.5L 6cyl CVT)


Review

I have 7000 miles on the new JX and would not buy again. The JX looks good, yes the interior is nice but the performance is lacking in a vehicle of this price range. The JX struggles.. If you have not driven a vehicle with a CVT transmission Do Your Homework. It is awkward compared to a traditional transmission. The engine will rev at times unexpected ,it is much louder, and you get the feeling of downshifting. They give you a selector switch that you can turn to sport mode to make it feel like a traditional transmission (not) Understanding it is SUV/ crossover, it does not take to turns well comparable. Bottom line at this price It underperforms. Would take my CX9 Back tomorrow.
Read the full review


Nearby Inventory Zip Code UPDATE
 
ADVERTISEMENT
ADVERTISEMENT

New Car Buying Guides

See which cars and trucks our editors recommend

ADVERTISEMENT

Write Consumer Reviews

Write Consumer Reviews

Write a review and rate your own car.

ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific
Phone*
Call us at 855-782-4711
SMS*
Text us at ED411