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This is a common problem with Hyundai dealers. I referred a friend to our local dealership here in the Southeast since I felt the warranty would be a good fit for her needs (the transmission on her previous car gave out within 76k miles), and that the car (2012 Hyundai Tucson) was a reasonable value for the price. This, however, proved problematic as the dealership's attitude of negotiation was "we won't budge on the price; if you don't buy it, someone else will." To my reluctance, they purchased the car after an unsuccessful negotiation. She moved to Maine a month later; when courting dealerships up in the Northeast for warranty work, she came across the same excuses from the dealerships that were listed in this original post: "It's the consumer's fault, we're not going to honor the warranty." After courting three dealers, one finally agreed to honor the warranty. Upon returning to the Southeast for a visit, she needed warranty work completed; she ran into the SAME PROBLEM: three dealers courted, only one would agree to repair the vehicle under warranty. I am immensely disappointed at Hyundai for marketing "America's Best Warranty" as they have, then turning on the customer the minute the paperwork is finalized. It's a despicable sales tactic, and needs to be brought more into the light. I have read other posts from new Elantra owners amounting to the same thing in terms of warranty issues. Kia, Hyundai's corporate twin, is somewhat more honorable (although I'd recommend reading up on their warranty practices), and takes a more ethical approach in handling customer issues. If you buy a car from a Korean brand, consider Kia over Hyundai; that being said, you're better off buying from a Japanese or even an American brand (new or used) compared to buying a Korean car. It isn't necessarily that they are built poorly (I haven't witnessed that in their cars built since approximately 2009, which is why I was originally here reading this review), but rather the business practices are not on the "up and up" when dealing with customers. In sum, the warranty doesn't mean anything if the dealership won't honor it.Report it
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