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2 of 2 people found this review helpful
BEWARE!!! Hyundai Manufacturer "Bumper to Bumper" Warranty Not Always Honored by Dealerships!!
By jbcanderson on
Vehicle
2009 Hyundai Sonata Limited V6 4dr Sedan (3.3L 6cyl 5A)
Review
I bought an 09 Sonata V6 Limited in Dec of 08 and an Azera in Mar of 09. Both cars have needed repairs which I was assured by Hyundai Motors were covered by their bumper to bumper warranties, but which a local dealer, Doral Hyundai, refused to warranty, claiming owner fault rather than factory defect. They are [non-permissible content removed] extraordinaire! It is impossible to get them to fix anything under warranty; they always try to charge the vehicle owner. Hyundai has no way to make a dealer honor the factory warranty, claiming dealers are franchises and they can't make them do anything! Each dealer decides what they will or will not warranty. I had to "shop" for a dealer that would honor the warranty.
Suggested Improvements
Bumper to Bumper warranty is currently a scam because the manufacturer cannot enforce it. Each dealership decides what they will or will not warranty, so bumper to bumper is NOT REALLY bumper to bumper, it is actually whatever the individual dealership feels like warrantying. I will never buy another Hyundai product as long as I live. Also, if you live in Miami BEWARE OF DORAL HYUNDAI, they rarely fix anything under warranty! Hyundai can improve their product by insisting franchise owners honor the manufacturer warranty.
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By usedcarguyrtr
on 02/19/14 12:17 PM (PST)

This is a common problem with Hyundai dealers. I referred a friend to our local dealership here in the Southeast since I felt the warranty would be a good fit for her needs (the transmission on her previous car gave out within 76k miles), and that the car (2012 Hyundai Tucson) was a reasonable value for the price. This, however, proved problematic as the dealership's attitude of negotiation was "we won't budge on the price; if you don't buy it, someone else will." To my reluctance, they purchased the car after an unsuccessful negotiation. She moved to Maine a month later; when courting dealerships up in the Northeast for warranty work, she came across the same excuses from the dealerships that were listed in this original post: "It's the consumer's fault, we're not going to honor the warranty." After courting three dealers, one finally agreed to honor the warranty. Upon returning to the Southeast for a visit, she needed warranty work completed; she ran into the SAME PROBLEM: three dealers courted, only one would agree to repair the vehicle under warranty. I am immensely disappointed at Hyundai for marketing "America's Best Warranty" as they have, then turning on the customer the minute the paperwork is finalized. It's a despicable sales tactic, and needs to be brought more into the light. I have read other posts from new Elantra owners amounting to the same thing in terms of warranty issues. Kia, Hyundai's corporate twin, is somewhat more honorable (although I'd recommend reading up on their warranty practices), and takes a more ethical approach in handling customer issues. If you buy a car from a Korean brand, consider Kia over Hyundai; that being said, you're better off buying from a Japanese or even an American brand (new or used) compared to buying a Korean car. It isn't necessarily that they are built poorly (I haven't witnessed that in their cars built since approximately 2009, which is why I was originally here reading this review), but rather the business practices are not on the "up and up" when dealing with customers. In sum, the warranty doesn't mean anything if the dealership won't honor it.

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