15,000-mile Service - 2013 Hyundai Santa Fe Long-Term Road Test
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2013 Hyundai Santa Fe Long-Term Road Test

2013 Hyundai Santa Fe: 15,000-mile Service

March 27, 2014

2013 Hyundai Santa Fe

We had a handful of items requiring attention by the time our 2013 Hyundai Santa Fe requested its 15,000-mile service. Despite finding three dealerships within 10 miles of our office, we traveled 40 miles to Cerritos Hyundai, as it was the most convenient locale at the time. This visit introduced us to a service center first...

It was easy enough to schedule the appointment. A phone call Tuesday afternoon landed us a spot Wednesday morning. Then at 8:00 p.m. Tuesday my phone buzzed with a text message, "(1/2) Mike, your 2013 Hyundai Santa Fe is scheduled for service on Tue, March 18, 2014 @ 09:30 a.m. Thank You Text STOP for NO text. ? Serv(2/2)ice Dept ? Cerritos Ford."

This was the first time I'd seen this approach, and I liked it. I forgave the grammatical missteps, that it came through as two separate texts and that I never asked for this type of correspondence from the dealer. Two minutes later the honeymoon ended. Another pair of texts arrived, this time from a different number, but repeating the same message. It also felt a bit odd the next morning when, just steps from the advisor's office, I received a text from him, "Thank you for bringing in your car. Use this # to call/text me directly." That said, when I later texted him a question he was very quick to respond. His final text at 1:00 p.m. told us the Santa Fe was ready for pick up. I'd say there is some merit to this text-based system, but it isn't perfect.

So what about the service? Our concerns included some routine items: oil and filter change, new cabin air filter and tire rotation. Two outstanding service bulletins were on our list as well. One involved an inspection of the overhead sunglass holder (TSB-13-01-023) and the other replaced the air conditioning blower module (TSB-13-01-032). The overhead console checked out fine, but the blower module had to be special-ordered. Also ordered during this visit was a replacement trim piece for the front passenger door.

We'll return to the dealer for the blower module and trim repairs. The question now is: Will they call or text us when parts arrive?

Total Cost: $145.19

Days out of Service: None

Mike Schmidt, Vehicle Testing Manager @ 17,298 miles


Comments

  • fordson1 fordson1 Posts:

    No desire to have them look at the suspension? It's bottoming out under a half-payload.

  • s197gt s197gt Posts:

    "The question now is: Will they call or text us when parts arrive?" My guess is text. 10 times. 5 of which will arrive after the car has already been repaired and you have already driven it back. 3 of which will come late at night while sleeping in bed with your wife and she says, "Who keeps texting you?!" You try to explain it is a car dealership 40 miles away... she says, "Oh, really... you sure it wasn't 'Jake' from State Farm?! Couch! NOW!!" She turns over and you hear her mumble..."I should have listened to my mother..." Thanks, Cerritos Hyundai. Thanks. My wife and I went to a restaurant and they offered to text us when our table was ready. We said OK but we sat down to wait 3' from the hostess so she didn't bother, instead when it was ready she just looked up at us and said, "Your table is ready". I was surprised she didn't just text us anyways.

  • kirkhilles_ kirkhilles_ Posts:

    $145.19? How did that break down? That's a lot of money. I'd hope that some of those parts were included or that it was difficult to remove the cabin air filter. I'm surprised both filters needed to be replaced. Our Pilot isn't due to have both replaced till 30k. Do it yourself and save $100...

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