6 of 6 people found this review helpful
Maybe I got a lemon
By jsb71 on
2013 Hyundai Santa Fe Sport 2.0T 4dr SUV AWD w/Saddle Interior (2.0L 4cyl Turbo 6A)
It was a great car, until it hit 2 years old, and 30,000 KM (~18,000 miles). A piston broke in the engine, and the engine completely failed. What is worse, is the Warranty department balked on replacing the engine as per the service managers request. Eventually they agreed to a short block replacement and a few peripherals. Even that took nearly 2 weeks for approval, and I have little confidence this will be a long term fix. No rental car offered, and no explanation or apology. Still waiting for car to be fixed, as parts have to be shipped in. Not impressed. It is my second Hyundai, and now my last.
Seriously, only the window screens in the back, heated steering wheel and cooling front seats are unique to this car - otherwise, all features can be found in competitors SUV/CUV's
Get a more understanding warranty department, and serve your customers well!