3 of 19 people found this review helpful
Door Liner broken within 3 weeks for New Car
By suhasbhat on
2013 Hyundai Genesis 5.0 R-Spec 4dr Sedan (5.0L 8cyl 8A)
I brought Hyundai Genesis 5.0 R-Spec on
(09/07/2013). Within one month (10/04/2013), I noticed that the rubber lining on driver side door which is glued has come off. Very disappointed that such thing happened. I compare it to my 18 year old Honda Civic which has 150,000 miles on it. Honda Civic which is one third the cost of Genesis and 18 years older has all it's liners still intact.
I got a reply from their customer support. Surely the reply was not drafted by a person who is in customer support but was by a lawyer because language was not apologetic but it was stating that customer misuse can lead to such problems.
Customer support needs to be improved. Also quality of the glue to stick liner should be improved. It should last longer than one one month.