2012 Hyundai Elantra Limited 4dr Sedan (1.8L 4cyl 6A)
We bought our 2012 Hyundai Elantra Limited in the spring of 2012, and have driven it 70,000 miles. We are senior citizens (one still working, one retired) -- we say that because neither one of us was looking for a high-performance car with impressive off-the-line acceleration. In fact, we have never driven it out of "Eco" mode. The performance is fine by our standards. Gas mileage on our frequent highway trips is 35 to 40 mpg; this car seems to like tailwinds a lot. Our only warranty issue was that the steering wheel began to peel. The dealer replaced the steering wheel promptly; the problem has not recurred. The dealer's service department has been excellent; they often suggest added preventive maintenance, but never push for it. Surprisingly, the dealer offered the best price on tires (offering a wide range of brands). We bought the Limited for the tan leather interior. The Limited came with 17-inch wheels and low-profile tires. I would have preferred 16-inch wheels with higher profile tires (which would offer a wider range of replacement options). Overall, the Elantra is as good a car as we've ever owned.
Hyundai’s safety recall Campaign 137 was on the Electronic Stability Control (ESC) system, which may have caused my car accident with my 2012 Hyundai Elantra. I called the Hyundai Recall Campaign Center several times about my case. Many of the reps I spoke with either provided wrong information, inaccurate timeframes for supervisors to call me back, denied my request to speak to a supervisor, or hung up on me.
National Customer Care Rep Larry Bane managed my case. He refused my request to have my car tested in post-accident condition. During an oil change visit at my local Hyundai dealer, a service advisor recommended replacing my car’s yaw-rate sensor (the key component to the ESC system), and I approved.
More than five weeks later, Larry Bane’s first conclusion letter said, “Unfortunately, we were unable to inspect your vehicle in its post-accident condition since it had already been repaired.” The message ended by saying, “We believe your vehicle operated according to its design in the accident.”
The following week Larry Bane sent a second conclusion letter. This letter stated, “We have re-reviewed all of the available information regarding your accident, as well as the points raised in your most recent correspondence. Based on all of the available information, we continue to believe that our previous response is accurate and that your accident did not involve a product defect. With respect to the recall referenced in your correspondence (Recall 137), we do not believe that the condition that the recall seeks to address was present or caused your accident.”
Larry Bane’s supervisor Chris said, “We pride ourselves in customer service and delivering excellence to each and every person.” However, he said the decision on my case was already made, and there was nothing else he could do for me. Then he added, “I’m trying to be really honest with you. I’m in the business for helping people, and I want to make sure that I’m doing my part to make us close any gaps and make the process as smooth as possible for you, and unfortunately I don’t make any of those decisions.” I asked him to clarify Hyundai’s conclusion letters. He simply said, “That was the decision they made.”
Then I called the Hyundai Recall Campaign Center and spoke with supervisor Ethan. He suggested that “someone that doesn’t know how to write out a letter” could have composed the conclusion letters. Ethan concluded, “Honestly, those letters just sound ridiculous.”
I wrote a letter to Dave Zuchowski, the CEO of Hyundai Motor America. He didn’t address my customer service experiences or answer why Hyundai didn’t want to test my car in post-accident condition. He said, “We continue to believe that our previous response is accurate and that your accident did not involve a product defect.”
Do you think Hyundai was correct in refusing my request to test my car with the same yaw-rate sensor and ESC system at the time of the accident as part of the recall? Do you think Hyundai provided me great customer service? Do you think my next car should be a Hyundai?
I know there has been a lot of debate about the GAS MILEAGE this car can REALLY achieve - to the point Hyundai had to issue some corrections, Being honest, if you cannot drive a six speed manual CORRECTLY, you will not get the 43 to 44 on the hwy - AS ORIGINALLY CLAIMED. I am fully aware the vast majority of US drivers most likely learned to drive in an automatic, and I have met many, many US drivers who have no ability to drive a manual gear box correctly. I learned to drive in the UK in the 1970s - the manual was the only option in most cars and engine displacement was always around 1600cc. It is not that I perceive myself as a brilliant driver - perhaps just 36 years of experience in a stick shift. So, with respect - I KNOW this car can achieve 44 to 45 mpg on the highway - absolutely no problem - and I do not think I was given a MAGICAL ELANTRA -- so these complaints are really not legitimate IMHO. If you drive this vehicle carefully using good manual changes -- you will get the original 44 mpg performance - trust me, I have had this car since 2011 - so I do think this is a legitimate comment!
2012 Hyundai Elantra Limited 4dr Sedan (1.8L 4cyl 6A)
The 2012 Elantra will eat up your rear tires. I purchased the car new, and by 20,000 miles the original rear tires were worn out. I thought it was a tire problem, but have come to discover it is a car problem. Replaced the original tires with new Coopers and 23 months and 16,000 miles later and the back tires have ended their life. Front tires look like new. Just spend an hour talking with HYundai customer service who were "shocked" at this discovery. What a bunch of baloney. Of course they tell me it is the fault of the tire. I purchased the tires at Farm and Fleet and they agree it is a car design problem and not a tire defect. Something about no adjustment on the real wheels which are set to a fixed -1.50 camber. Thus the inside of the tire's will wear out quicker than it takes Hyundai "goodwill" services to manufacture an excuse. My advise, tread lightly when purchasing a Hyundai.