2004 Honda Element Consumer Review: Poor customer service/backseat

2004 Honda Element - Consumer Review

Average Consumer Rating

439 Total Reviews

EX 4dr SUV (2.4L 4-cyl. AWD 4-speed Automatic w/Side Airbags)

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Build Quality
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Poor customer service/backseat danger
By Gwendolyn on


2004 Honda Element EX AWD 4dr SUV w/Side Airbags (2.4L 4cyl 4A)


Wrote Honda that backseats do not lock, will not take child car seats, very dangerous, was like this when we bought it but did not know as we did not use the back seats until our granddaughter was born 2rs ago when we tried to install her car seat, discovered locks do not lock, never did since purchase. Local dealer said cost would be over $700. Wrote national Honda. Got uncaring follow-up phone call, they hung up when I explained this was NOT about a part under warranty needing repair, but a life threatening problem existing since purchase. We cannot take passengers/children in backseats ever--a huge flaw. But worse was lack of concern by Honda. Probably my last Honda. Safety matters most.

Best Features

Hauling Bernese Mountain Dogs, plants and paintings. Easy cleaning of interior. Wide front window.

Worst Features

Terrible Honda customer service. Backseats do not lock--extremely serious safety hazard. Useless compartments across dashboard front--won't even hold a wallet. Blind side. No place for a bag or purse in front--should be between seats. Cup holders useless where they are. Need wider open back windows.
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