Honda Doesn't Care -- SRS
By Honda Doesn't Care on
Vehicle2002 Honda CR-V EX AWD 4dr SUV (2.4L 4cyl 5M)
ReviewSRS light on, Honda dealer ran codes, says need new SRS module or something, replacement of entire SRS at cost of nearly $1,000. Vehicle problem began at 105K, just outside warranty. I am second owner, purchased from sued dealer at 88k. Tried customer service, which at first sounded willing and able to to the right thing and fix it as a safety issue. Case worker at Honda says NO. It is a supplemental safety system- secondary and also I am not covered for any warranty consideration. Other 2002 CR-Vs had a recall on SRS. Not mine. Honda recently issued Warranty Extension on OPDS system to 120K/10 yrs., but this is NOT related to the entire SRS failure-sensor issue. Honda Corp-shame on you!
Best FeaturesMarketing-ownership of Consumer Reports/Consumers Union
Worst FeaturesBe responsible. Do the right thing.
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