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I had the same issue with my civic, the ac stopped working at 37k miles. Honda did not rectify the issue. I purchased my civic ex new I had the following issues: Leaking water on the passenger side foot well. The heater hose was never connected from the factory underneath the center console. Electrical issues- radio had to be replaced 2x. AC failed at 37k miles. Brake light recall. Honda customer service is lacking. Best service I have ever received was from KIA hands down.Report it
I think you got really lucky. Having anything fixed for free after the warranty expired? I'm guessing they will have your loyalty, but would you have given up on Honda if they decilined your request?Report it
@btberry: it's not the "right thing to do." The factory warranty was expired. It's on you (or your kid) to assume responsibility for your car. You should be thanking the service department for doing you a big favor. Btw, why not get the extended warranty? It's foolish to not insure the mechanical components of your car. The cost of this can be negotiated (usually a 150% markup). BUY A WARRANTY! [HTML removed]Report it
UPDATE - I was just contacted by the local service manager; he informed me that Honda will take care of this even though the warranty has expired. I feel this is the right thing to do and I really appreciate them stepping up and making this right. I have renewed confidence in the quality of Honda's customer service. Thanks again Grissom Honda!Report it
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