2010 Honda Accord Crosstour: First Service
July 08, 2010
As IL's Engineering Editor Jay Kavanagh reported last week, our 2010 Honda Crosstour was requesting its first regular service. Yesterday afternoon I called Honda of Santa Monica to make an appointment for this morning. The operator transferred me to the service department and the phone rang, and rang, and rang. Eventually she came back on the line and said all the service writers were with customers. She asked to take my name and number and said she'd have someone call me back.
Yeah, sure, I thought.
Five minutes later my phone rang. It was Gladys, the operator, saying she gave my message to Service Writer Karl who would be calling me shortly.
Wow, I thought. I got a call saying I would be getting a call. I immediately vowed to buy a Honda.
A few minutes later Karl himself called, and we scheduled the Crosstour's first oil change for 10:00 a.m. today.
Dropped it off in the morning without incident, and was told the Crosstour, which was filthy from a few days of drizzle, would be washed as well.
Karl called at 11:30 a.m. to say our Honda was ready. Total cost $49.30.
When I went over to pick it up, I found the glowing service wrench was gone and the oil was back at 100 percent.
Unfortunately, the Crosstour was still dirty. It's not like I expected them to wash it. But they offered.
Nearly flawless customer service. Nearly.
Kelly Toepke, News Editor @ 7,760 miles