Purchased this vehicle used by one owner for 3,000 miles in 2013. This vehicle has about 70,000 miles and I ended the night mare when I traded it with another dealer other than the "terrifying GMC". The car drives great other than having my first nightmare when the transmission stalled and the engine light turns on when your on the express way by a toll exit!!! Fine, got repaired after numerous apologies from GMC. That was after 6 months!! Then, the year after owning the engine was burning too much oil after I have complained several times and all the advisors say there is no problem with the engine maam. Really? Then they keep my car again for another two weeks after they believed me!! Changed out the engine parts....ok fine. As of a month ago the "terrifying of all terrifying" my whole entire transmission fails and stalls on me at an intersection!! The advisor at GMC does not help me at all but tells me to tow the car there and no cars available to use while my car is in repair for almost three weeks!! Then decides to call me days later after my nightmare to apologize and then offer me to use a loaner??? I totally understand the concept cars break down but not a second time after you had time to repair my transmission the first time!! I was so furious, and all I got was apologies. Definately not happy. Just what I thought exactly the first time all over again. GMC has taken a toll over and over again. Never ever doing business with GMC, people please take your money and business elsewhere. I am no happy I ended my night mare and got me a new honda hr-v. By the way has great ratings and drives and feels really safe.
I purchased a pre owned 2011 GMC Terrain. Beginning 3/2016 I've consistently taken my car into the dealer for the following issues; Stability Track/ Check Engine Light stays on/ Engine speed reduces. Each time that I took the car into the dealer they would inform me that the problem was fixed. They would keep my car for days sometimes weeks. I would have to get a rental car while they had my car. On or about the 4th time of me taking the car back, I spoke with a General Manager that assured me they would have the problem fixed. Over a holiday weekend the dealer called to ask me if i would authorize them to keep my car some additional days to insure the problem would be fixed this time after service. I gave them my authorization. In the meantime, I spoke with GMC Corp offices who suggested that I take the car to another dealer. When I received the call to go pick up my car. I drove it off the lot, went 2 blocks and the engine speed reducing light came on immediately. I turned the car around and drove it back! I pulled into the lot (again), put the car in park and went to get the Manager. He came out to see the lights (which they told me time and time again they could NEVER get the lights to come on) he had a Master Tech come look at the car. He hooked it up to a machine. They asked if they could keep my car (again) for 1 day (which turned into 4 days). This time when they called me back to pick up the car i started driving home and WITHOUT ANY WARNINGS the car shut down on the frwy....to this day my car is STILL shutting down without any indicator lights whatsoever! I've spoken the Corporate Offices. Now im taking matters into my own hands before im in a fatal accident and my family is left to fight with GMC. ....This has been the worst NIGHTMARE EVER!!!!!
Check engine light stays on however dealership states no problem found: possibly gas cap loose. Purchased new gas cap: check engine light still stays on.
GREAT NEWS. Spoke with salesman of my car; he advised me there is a recall on my vehicle for problems with the catalytic converter and recall letters being sent out as of yesterday August 25th. So very thankful he let me know of this recall which helps lowering my stress level.
Steady and reliable plus its built like a tank! My 16 yr old loves driving this car. She particularly likes the rear view camera and the fact that it is a solid car ( not a tin can). A good value for the money.
Very mature 2nd owner unfamiliar with "Blue tooth and modern gadgets" so I didn't use them, therefore I'm unable to rate them. The fact that even without AWD, traction was excellent during inclement weather and the vehicle was as secure going up snowy/slippery steep inclines; absolutely no concern. The optional 6 cylinder engine was obviously a valued original upgrade. The major complaint involved not easy connecting seat belt because of arthritis and inability to keep seat retracted until inside car, after unlocking vehicle in order to enter. I also consider it unsafe to have fuel access on passenger side of car. Perhaps just minor aggravations for most people. Overall, this is a great car for driving and feeling secure with its' handling, and its' appearance is indeed handsome! Its' color is Blue.