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I admire your generosity and kindness, gweller! I'm glad that this was able to be resolved without hassle. If in the future we can be of assistance, we're available! Take care, Sarah GM Customer Service
hey gweller, thats great news !!! i also had a GM rep on here put me incontact with a corporate service person. he has me dropping my truck off friday so it can be documented as to why these are failing... i hope i do as well as you !! i also dont mind helping out a bit on the bill as you did, just to have my truck [which i ... Read More
I would like to happily report that after calling GM and getting a GM dealership to confirm that is was indeed part of the recall and the fuel sending unit - it only cost $147 to have it replaced with labor and taxes! The only bad part is that it also needed an oxygen sensor which then cost an additional $200 just to replace. Easy and no hassles whatsoever. Im glad ... Read More
thank you SARAH, it made my morning knowing someone knows what i'm going thru !!! i will use the link you provided to GM, and thank you so much.... respect, tim
Good morning, I am not sure if you already have or not (a fellow Customer Service Representative, Christina, answers incoming emails from Edmunds), but we would be happy to look into your situation and get a Service Request set up. The email in my profile will forward to our database, and you will get a response from an "@gm.com" address. Best, Sarah GM Customer Service
I have a 2005 GMC Envoy. When I turn start the car, or just turn the ignition to the on position, the "Check Washer Fluid" warning light pops up. The washer fluid reservoir is full, though. I'm not quite sure where to start troubleshooting this. I'm guessing there is a sensor somewhere that is suspect, but was hoping someone could tell me how to get to this? Or if anyone else ... Read More
Sarah, That was a year ago. I will find it and send it to you! Its nice to see people like you working for GM, but for me it is too late! I will never buy another GM product again. Which is sad, because all of our company vehicles were GMC and all of my personal cars were GM products. Tell your superiors to get a grip on what really matters; ... Read More
Mine is the oil pressure gauge also. My fuel sensor already went out so that was replaced. So at the request of GM I took my car to the dealership for diagnostics. I paid for the diagnostic and they told me the oil sensor is bad but GM will not cover it. (even though this is a known problem). Also, they told me I had a leak in the water pump ... Read More
thanks kawhi, mine is not the gas gauge its the speedo, and sometimes oil pressure.. i would be happy with GM paying half !! i see a GM rep name "sarah" on here sometimes, would love speak with or e-mail with her and see if there is anything GM will help out with. love my truck, but without any relief from the factory, i will be shopping toyota or nissan... and ... Read More
Here is the problem. We shouldn't have to waste our time with a lawsuit. Look what Toyota and Honda did; they replaced their issues and didn't run away from them!
there is a recall for the problem you state with the fuel gauge, but they will only pay half of the repair cost....
If this is something you would like for us to look into further with you, we'd be happy to open up a Service Request! Please email us more information (include your name/Edmunds username, the last 8 digits of your VIN and current mileage, and the name of your dealership). Regards, Sarah GM Customer Service
I have a 2005 envoy with 79000 miles on it and I have the same issue with the fuel gauge. I think it should have been recalled and replaced completely. Please let me know if you are aware of any suits against gm for this. Thank you.
moosedb1, Have you already visited your dealership on this concern? If we can be of assistance, please don't hesitate to get in touch via email (be sure to include the last 8 digits of your VIN). Sarah GM Customer Service
Sarah and Ryan GM will not do a thing for the oil gauge issue. I just had the diagnostics run (that GM required) at a cost of 50 bucks, to tell me there is a problem with my oil gauge sensor but so sorry it is not covered and we will not fix it. Same dealer also told me I had a water pump leak and it would cost over 700 ... Read More
Ryan74, I can understand your frustration; can we look into this further for you? Please send us an email with more information (your name/Edmunds username, the last 8 digits of your VIN and current mileage, and the name of your involved dealership) and my coworker Christina will further advise you. Sarah GM Customer Service
I will let you know if I hear anything and I hope someone on here will be able to help us.
I have a 2006 Envoy with the same issues. I first had to replace the fuel sending unit in the gas tank as my wife ran out of gas a couple times because of this issue. I now have a low oil pressure message that pops up while driving and then goes back and forth. I had the oil sending unit changed hoping to resolve this issue but it did not. ... Read More
Please let me know if there is a class action suit. My 2005 Envoy is doing the same thing!
I own a 2005 GMC ENVOY with 78,000 miles on it.My wife has a kept up with having the oil changed every 3,000 miles faithfully as well as any time she thinks something could be wrong.Once she took it to the dealership after hearing a rattling sound she thought was the motor ,come to find out it was just a screw loose on the muffler extension.Now the LOW OIL PRESSURE then ... Read More
Came home from work, parked the truck in the garage went into the house. My husband and I went back outside to shovel snow, walked into the garage and my rear window is shattered. about 6 years ago the same thing happened, except the truck was parked on the street so I thought someone broke it. I came in looking for a repair shop and I google Envoy GMC shattered rear ... Read More
@canenvoyowner, I definitely will. I have everything filed. I still can't understand why GM isn't owning up to it and paying 100% of it. I can tell by all of the complaints on this forum that these cars have a lot of problems. Hopefully I can get rid of this vehicle before other problems appear. I won't count on it though.
Well Sarah@gmcustserv...what are you gonna do?? If this person has receipts to prove the work was done, why then would GM not reimburse for the standard cost that is charged at the dealership for this same repair. We all know and agree GM should be paying the full amount as they used faulty parts, but we will settle for half...even if they don't quite repair the problem completely. Also amazing_jess84...I would ... Read More
You're right, I didn't. I left out other info. I think it's because I had just received the call from GMC and was so angry & frustrated. I went to another repair center. The GMC dealership wanted to charge me $400(it was $800 total, but I would only have to pay half). I paid about $700, but that was with a smog check. I was only requesting to be reimbursed $270. ... Read More
EVERYONE GET THE HECK AWAY FROM ANYTHING THAT SAYS "GM" ON IT!!!!! My GMAC Mortgage lender LIED TO ME TWICE...they returned forebearance payment saying it was late ,when it was 5 days early. GMC & GMAC is SO SCREWED UP.....run away as fast as you can!! Do it now!!!!!!!!!! I'm re-registering my '72 BMW 2002 & '75 Opel 1900. They are simple 4 cylinder carburated vehicles that run GREAT, require no ... Read More
Here is my update from the attempted repair on my Envoy fuel gauge/fuel level sensor from my original posting of Nov. 28th, 2011. (One page back in this thread). As stated the dealer (Park Lane in Sarnia Ont. Canada) replaced the fuel level sensor in the tank under the special program 10054 (I think), but when the original repair was complete the gauge still read 1/4 tank less than actually in ... Read More
I am sorry for this frustrating situation. If we could perhaps look into your case for you to help clarify the decision making factors, please send us your case number in an email. Or, if need be, we can re-open the case. Best, Sarah GM Customer Service
So [amazing jess84] you never say if the fuel gauge problem got fixed. Did the other repair centre fix it correctly the first time?? How much did they charge? How long were you there? You may have been better off in going there instead of to the dealer anyway. If you read my post from Nov. 28th you'll see I spent at least five hours there on my first visit and ... Read More
I had problems with the fuel sensor as well. Received a letter from GMC. I called GMC customer service(spoke w/ Christine) to get details. Was told to go to the dealer & have it fixed, but would pay the 50% of the costs. I asked what if I went somewhere else? I was told that I would have to pay 100% of the cost then have to submit paperwork to get ... Read More
Kawhi, We are available for assistance. If you are interested, we can set up a Service Request to investigate your vehicle concern and situation to see what options are available in resolving this. Please send us an email with the following information: your name/Edmunds username, contact information (phone and address please), the last 8 digits of your VIN and current mileage, and the name of your involved dealership. My coworker Christina ... Read More
that is outraegeous !!! $6700. !!! i bought my '04 with 67,000 mi for twelve grand in '07 . pamper it. oil every 3000 miles etc. and can never know how fast i'm going, or if the oil pressure gauge will work. i really feel bad for you because it stinks to not know how much gas is in your car [been there before].. well just felt good to vent, wish ... Read More
I am to having the same problem I just paid my GMC Dec 2010 in full, I only have 43,000 miles on mine and I shouldn't have a problem with my GMC Envoy, I call the dealer today and ask why is there a reason that my fuel gauge is not working properly they told me that alot of the GMC Envoys are having issues with the fuel gauge and that ... Read More
#1 MOST IMPORTANT MESSAGE! Report problems to NHTSA.gov! Find a NON-dealership you can trust and have them check your fault code(s) (I believe AutoZone will check this for free). This should provide an answer to your question. If you check post #198 and 212 you will see I have put my "2 cents" in on this one. Since my repair of the dash (approx $200)-a far cry from what GM will ... Read More
We own a 2005 Envoy XL that the speedometer failed about 9 or 10 months ago, additionally the gas gauge has now failed over the past 4 months. I was set for an appt. with the local GMC dealer but when I asked for a round about cost to fix the items my jaw dropped and I no showed the appt. I have had a misfire issue the couple weeks. When ... Read More
I have discussed this with my co-worker and had re-forwarded your email several times. She is certain that she responded already - if you haven't received this anything, will you please resend your email so we can move forward in assisting you? I apologize again for the delay, and thank you for your continued patience. Regards, Sarah GM Customer Service
I bought my envoy in 2005 2006 used i have had every problem every other owner has had the gages going haywire ,the brake light socket rusting and im in california,driver seat working when it feels like,clicking noise in engine compartment,check engine light comming on was able to fix that though the problem was the thermastat was not operating right and the engine was running so cold it would not even ... Read More
Grogers667, I am sorry that you haven't heard anything back from us. I am working together with another person from our department: I respond to posts publically, and she responds to emails. I apologize for poor communication on our part, and will be following up with her to see what's going on. Thank you for your patience, Sarah GM Customer Service
There is nothing new... ALL of these posts about these Envoys... everyone I see at gas pumps or know who has one have the same issues... I still have not heard back from GMC after I sent in my VIN and info... I think we need to get on a talk show or something and get the word out to all of America about how many problems these vehicles have! Class ... Read More
Wow! I just “stumbled” onto this Edmunds forum while researching the rear load leveling suspension problems I started having a few months ago. This sounds like one of MANY chronic problems associated with GMC Envoys over several years and models (i.e., 2004, 2005, 2006, XL, XUV, Denali, etc.). I have a 2005 Envoy XUV SLT that I bought new in July 2005. It now has approximately 79,000 miles. I’ve done all ... Read More
My 2005 has now become dangerous to drive. December 22 2011 I had my 5 year old grandson in the truck, It had snowed the night before. I backed out of my sloped drive way . My Envoy stalled and I could not steer it it slammed in to a large boulder. I could not start it. The next day it started fine. I driving to work when I noticed it ... Read More
One thing is for sure... I will never own a GM product of ANY kind again! Yes, they tell you to send the VIN is and come back with some lame reason they can't help you... they KNOW these vehicles are vexed with problems... as to the safety..what can be more dangerous than sitting beside the interstate in a construction zone broke down with other cars coming by at 80+ miles ... Read More
Good evening Sarah, I'm currently a owner of a 2004 GMC Envoy and I'm having a number of different issues with it. The warranty on my Envoy has been expired for the last couple years and since the day i bought it I've spent thousands of dollars on repair cost alone. Whenever i go to the dealership to get it looked at they would issue me a laundry list of faults ... Read More
Welcome to the club!! I saw a lady the other day driving an Envoy and ask her about the truck. She said and I agree, "It rides good but NONE of my gauges work and I bought it new!" GMC SHOULD recall ALL of these vehicles! Anyone you ask will tell you they have the same issues!! We were stranded on the interstate with a 3 month old baby in the ... Read More
I am the first owner of a 2005 Envoy XL SLT with 86,000 miles. I have had a couple major problems with my truck. First problem the truck was burning oil. Thank goodness this problem occurred while the truck was still under warranty. Now that the car has reached 7 years old and is out of warranty I have encountered new problems. First the RPM gauge stopped working temporarily. The head ... Read More
Everytime I fill have up the gas tank on my 2005 ENVOY the check engine light comes on the fuel guage reads empty when the tank is full. I received a letter from GMC stating they will pay for 1/2 the cost to repair which I think is unfair. With so many customers having this problem there should be a recall on this item. However they will not take responsibility for ... Read More
I have a 2005 GMC Envoy SLT with 120k miles. The instrument cluster display/information area blinks in and out....Most of the time out. I have removed the cluster and ensured there is a solid connection. Has anyone else experienced this? Does anyone know the solution? I would rather avoid purchasing a new cluster.
I got a letter stating they will only pay 50% as well. My car is a 2005 GMC Envoy with around 80,000 miles. I think I will just trade this thing in. I am not paying $900 to fix a car that is 6 years old with a problem that GMC recognizes throughout the line. They know there is a problem and they should pay to fix it. Lesson learned, do ... Read More
I have a 2005 GMC Envoy that I bought with 46K miles on it. 5 weeks after I bought it the gas guage went out, and I've been using the odometer as a gas guage ever since. The Envoy now has 108K miles on it. I've yet to get any response from GM customer service. I also just spent a ton getting the passenger side window switch diagnosed and repaired.
mmnorlock, I apologize for the problems with your vehicle. We would be happy to assist in setting up a case with GM Customer Assistance. In order to start the process we will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email addressed to Christina. Also, could you please provide a description of the problems ... Read More
Well, we've owned the 2005 Envoy since new and now it seems to be falling apart. The gauge cluster has worked sporadically over the last 15,000 miles and we've contacted our GMC dealer to repair it but never got a call back. The temp gauge measures wherever it wants to and we have to track the mileage on the tank to know if it's running low on fuel. Now, the engine ... Read More
I am sorry to hear about your concern. Have you spoke with customer assistance? I would recommend contacting Christina by email for further assistance. Thank you. Tricia, GM Customer Service.
The instrument lights blink in and out on my 2005 Envoy. There have even been times when the headlights blink for no known reason. Scary stuff! And now the problems with the gas gauge and check engine light. My husband was laid off from his job and we can't even afford the 1/2 that GM is offering to fix the thing. I also have a 1994 GMC HD3500 that has a ... Read More
I have a 2005 GMC Envoy and have the exact opposite opinion of my vehicle than the previous person. I have had nothing but problems with this vehicle. I bought it in January 2011 with 62000 miles on it and it could be the worst vehicle I have ever bought. The entire instrument cluster doesn't work, and the gas gauge is also not functioning properly. Is there anything on this vehicle ... Read More
I have had the same problem for years with my 2005 Envoy. The instrument lights blink in and out. There have even been times when the headlights blink for no known reason. Scary stuff!
I too received the letter from GM about paying for 1/2 of the charge, the problem is the only light that stays on is the " check engine soon" not the "low fuel" that is listed in this letter. I took it to a mechanic before I knew of the letter and he knew about this problem, from his buddies at GM and said it would be around $ 600.00 at ... Read More
I am so over these problems with my 2005 Envoy...LOADED...$45,000 and $9,000 in repairs over the last 2 years. This Fuel guage problem I have had for a year and a half and I reset my tripmeter every fillup...It is ridiculous...FUEL SENSOR cannot be replaced without replacing the entire fuel pump..GM price $900......CRAZY...Now I have my check engine light come on every 3 days...go off and come back on. When it ... Read More
Yes, they said(Local GMC Dealership) they would allow me to buy my own part, because they do charge entirely too much for such a low priced part and it is an AC-Delco part that I bought. The Chevy dealership wanted $600 for the part and labor, I said OK Ill just get it myself,I bought it for $86(88 Chevy IROC), but my Chevy manager friend did suggest for me to find ... Read More
Wow!! Still can't believe the manufacturer will not own up to this crap. I have a 2005 GMC envoy and it's been a nightmare. I have made sure all of my coworkers and family members know not to buy anything related to this product. I just fixed the AC, not blowing air out of the front vents... the dealership quoted me $717, NOT! I found the part I needed online for ... Read More
Hi, Were you be able to fix it? I went to the dealer and they want to charge me $365.00 after the 50% off. This is too much for me too. Is there anything else we can do? I'm calculating all my mileage and my sensor is still dead. Here it's where i added my post. The more, the better. http://www.carcomplaints.com/GMC/Envoy/2005/fuel_delivery_system/fuel_level_sens- or_failure.shtml Let me know.
I received a letter today from GMC General Director Jim Moloney (Customer & Relationship Services), it states that GMC will pay for 50% of costs to replace the defected fuel lever sensor in my 2005 Envoy XL! I am going to ask my local Dealership if I can buy my own sensor (lots cheaper than dealer, $76+ S&H) and let GMC replace it, and just pay for 50% of labor..Ill be ... Read More
I have a 2005 Envoy XL that I bought brand new from the dealer. It has never been serviced by anyone but the dealer and I have been relatively happy with it. Until recently. My fuel gauge stopped working and now I have to use my odometer to determine when I need gas. Unfortunately this does not always work and I found myself a on the side of the road out ... Read More
Looks like quite an old e-mail don't know if you got it fixed yet I just bought one and it doesn't work either I know the fuse box is under hood on drivers side, I checked mine and i have 12 volts at the window but it still doesn't work I haven't fixed it yet im thinking it is a bad ground not a fuse.
Well, that "recall" will only help a fraction of those affected. It states: "The vehicles affected are Chevy Trailblazers, GMC Envoys and Buick Rainiers produced between 2005 and 2007." My wife's 2000 Envoy had the same problem, so it's not just 2005 and 2007 models!! It effects at least 2000 thru 2007....much more than they admit to. Where the heck do they get their information????
To remedy your problem you need to either take it in to a GMC dealer to replace the electronic gas tank float sensor or purchase the part online at GM Parts.com. If you decide to do the work yourself, you'll need to start with an almost empty gas tank. You'll have to drop the tank in order to get to the sensor to replace it. Personally, I purchased the part online ... Read More
Hi Bryan, Just wondering what 1/2 the cost is? I can't afford a huge repair cost right now.
Bryan, I am happy I could assist you! If you need anything you know how to contact me! Enjoy your week!! Christina GM Customer Service
Just wanted to let you all know that I worked with Christina and she informed me that GM is offering to cover 1/2 the cost of the fuel sensor replacement. I took my SUV into GM yesterday and they replaced the sensor at 50% off parts and labor. Considering I have driven the SUV for the past 7 years, I appreciate Christina and GM's offer to cover 1/2 the cost. I ... Read More
bryanmhaffer, I am happy I was able to assist you with your concerns. If you need anything else please let me know. Christina GM Customer Service
Don't forgot to file a complaint with the Dept of Transportation, since they are in the process of investigating this issue. You can file the form quickly and easily here: https://www-odi.nhtsa.dot.gov/ivoq/ I figure the more complaints they get, the better chance they will eventually force a recall, since GM has failed its customers by refusing to voluntarily take any action.
Filled my gas tank up and the fuel gauge went to empty after filling. Every time I fill the tank, it goes to empty and then after driving a bit the gauge starts re-registering. Seems like it still is working properly but I am tracking mileage also. I sent an email to GM customer service and even called them. Nothing on recall for my GMC. It is very disappointing that GM ... Read More
RE:"Jonnyring, I understand that it can be easy to redirect your anger towards me when your situation...............handled on a case by case basis.............apologize you are frustrated and dissatisfied" I am no longer angry. nor frustrated. Remember....I laid on my back and fixed it myself for $68!!! "Dissastisfied"?...YES.....and,,... I feel sorry for all these other poor bastids here who can't get any help from YOU. Your rhetoric is merely...ZZZZZZZzzzzzzzzzzzzzzzzzzzzzzzzz YOU HAVE A ... Read More
mrsguyadeene, Please email me with your VIN and current mileage. I look forward to your response. Christina GM Customer Service
If you are referring to the CLuster(dash where your oil, fuel, speed, etc... gauges are). It is not too hard fix but VERY expensive unless you know a mechanic. I found the cluster on ebay for $200, reset(cause you have to reset it so the milage matches what you have on your engine now). This is BS though and should be a recall on GM"S part. I have done some research ... Read More
Christina, Who exactly can i file a formal complaint with about this problem? I want the highest in charge if possible. I think it is disgusting that MANY people are having this very same problem and nothing is being done to correct it. We are all being told that it is our responsibility. That, in my eyes and the eyes of many others, is poor business on GMC's part. I have ... Read More
Jonnyring, I understand that it can be easy to redirect your anger towards me when your situation isn’t resolved in the way you would like. Each situation is handled on a case by case basis. I understand you don’t see behind the scenes, all the emails I send and the sticky notes that consume my desk, so it can be hard to understand what I do. You are not here as ... Read More
I have had the same problem with my fuel gauge. Started at 70,000 miles, of course right after warrenty was up. My sister who has same envoy, same year also had SAME PROBLEM. Now, my oil gauge is not working and sometimes the speedomoter works and sometimes it does not. I am pretty aggrevated with the situation especially since when i took it to a mechanic i was told that he ... Read More
Re:"I apologize for your frustrations and concerns. I look forward to working with you. Christina GM Customer Service Hi Christina! Can you work with us all by filling out the consumer complaint as well? There is nothing else you can do to help any of us with the exception of filling out the complaint. The more complaints > the better. You're getting a PAYCHECK to help us , correct? This is ... Read More
bethanybeach, Please let me know how things go at the dealer. I look forward to your update. I apologize for your frustrations and concerns. I look forward to working with you. Christina GM Customer Service
I've been reading the posts...thanks for the VERY useful info. Not happy this is happening but reading this info has been helpful. First...everyone...please go file a complaint! https://www-odi.nhtsa.dot.gov/ivoq/ I just filed mine and and am getting ready to call my dealer...although I expect nothing to be done to help me. I have a 2005 GMC Envoy XL SLT 71,000 miles and have loved every minute of driving this suv. However, I ... Read More
I have a 2005 Envoy that I purchased used. And all I can say is WOW I wish I would have read this before buying it!! I too have had nothing but problems with it and it has under 100 thousand. I seldom ever know how fast I am going and am just waiting for the day when I get pulled over for speeding and can honestly tell the police officer ... Read More
amymike36, Thank you for the updates. Please keep me posted on any information. Thank you, Caron, GM Customer Service
I went to the gas station and filled up my 2005 GMC Envoy yesterday. When I went to drive away, I noticed that my low fuel light was still on. Since I heard the fuel go in, I assumed the gas guage was stuck and decided to drive down a bumpy road to try and loosen it. It didn't work. However, it started going up on my way home. It started ... Read More
Ok we had the line all the way to the back replaced for the a/c, the fuel sensor since they had the tank down to replace the A/C line and it was not working either. We have had the vehicle back for approx. 2 weeks. Now the drivers side front air is not blowing cold air. We took it in last May for the same problem and they replace a coil. ... Read More
GM should be ashamed!!!! These are not isolated incidents. I have a 2005 GMC Envoy XUV with 78000 miles on it. This vehicle has been nothing but a NIGHTMARE!!! This gas gauge problem is called a Fuel Leveling Sensor!!! I know, because I just had it replaced. I had it replaced to the tune of $600. It is located inside the gas tank. With the mile already on the truck, I ... Read More
My fuel is showing empty when full, engine light on and my speedo works sporadically..where do I go to for fix please. 2005 Envoy 64000 miles. Help!
I have a 2005 Envoy and I have had nothing but problems since the day I bought it. I purchased it Jan of 07 with 20,000 miles on it. Feb 07 the transmission went out. Thank god for the warranty. Feb of 08 the idler pulley, thermostat and fuel pump went out, this time under extended warranty. In May of 09 my oil gauge stopped working and them my speedometer started ... Read More
Is there any way to get any assistance with my 2005 Envoy? When I come to a complete stop the speedometer is stuck at 55 MPH. It only goes up from there. The Envoy just turned 50k miles and is pretty much like new. I called the dealer and they said there is no recall on the Envoy, only the full sized trucks. I have never had any speedometer issues with ... Read More
At this point I almost want to trade it in. I love the way it drives and the room but to keep taking it in and having problems is not good. I have not heard from my husband yet so not sure what the total on this ones going to be. He might tell them forget it and we will go trade it in for something else.
Now they are saying leak in the a/c line under the fuel tank. Could cost $500 on up depending on if line needs replaced or repaired. This is crazy. Vin# 1GKET16SX56167700. I have never had a car with this many problems.
amymike36, Please keep me posted on any information from the dealership regarding the vehicle. Look forward to getting your email. Thank you, Caron, GM Customer Service
It is at the dealer today getting looked at. I do not have the information on my right now but will get it to you tonight.
amymike36, Could you please email me your VIN? I would like to look further into your situation. Thank you, Caron, GM Customer Service
We bought the Envoy 2 years ago. It had everything I wanted. But it has been one thing after another. We have had the air conditioning looked at, the brakes and now I am having trouble with the gas gauge. I just had my car in the get the grill replaced and condensor due to hitting a bird. The air on the drivers side will not cool, so I took it ... Read More
Hello All, This site will repair your cluster for $99.00 http://www.autoxpresstech.com/index.php?p=1_10_Shop-Cluster-Repair-Airbag-Reset-- Service-Climate-Control Steve
Thank you, Caron. I appreciate your response and explanation. When the district manager here told me that my case was "isolated", it just didn't make sense to me (and it still doesn't). There are enough Envoy owners talking about this, that my case far from isolated. In addition, it is my understanding that when GM Customer Care talked with a service supervisor at my local dealership, the supervisor told him this ... Read More
Come you can't say that GMC does not necessarily know about this problem. There's too many ENVOY owners out there experiencing the same problems with the instrument panel. GMC should have a recall. They shouldn't wait until someone gets hurt or worse killed, because their speedometer or other gauges do not work properly. Even if GMC helps with just 1/2 the cost to replace would be something. I own 2 other ... Read More
Tiffany, I apologize that you did not get the resolution that you were seeking. Each case is evaluated on a case by case basis. Our social media department is here to contact any customer on the forum experiencing concerns; this does not necessarily mean this is a known issue to GM. I understand you see a lot of posts on this forum regarding these concerns, and it is my job to ... Read More
frankie62, I apologize you are not satisfied with the resolution of your case. The cases are handled case by case; however, the more people that speak with customer assistance does help bring the concerns to GM's attention. Just because one person did not get the resolution they expected this should not prevent anyone from speaking with them. As most situations have variances. If anyone needs anything please contact me directly. Christina ... Read More
I couldn't agree with you more. This is the first American-made vehicle I have purchased. Perhaps I'll go back to Toyota/Acura, Nissan, and Mazda. I didn't have problems at only 65,000 miles with any of these vehicles. I was so pleased when Christina from Social Media reached out to us through this forum. I thought "Wow, they really care about their customers." Now I am completely disappointed in them. Thanks for ... Read More
That doesnt make any sense Tiffany, since I bought my vehicle new from a GM dealership. I had an extended warranty and all, but my miles are over 70K now. I never used the extended warranty for any service either. GM is just blowing smoke up everyone's azz to get them off the phone. Seriously, will never purchase any vehicle in the GM family ever again. Didn't GM get a corporate ... Read More
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