The overall experience with this car is that its adequate. I would rate it better, but for a few glaring shortcomings, mostly associated to poor dealer service, which may not apply to those who have better dealers. The SYNC system is complicated and buggy. Does not interface with certain ipods well. The phone feature has glitches too. Can receive calls but not place calls. SYNC phone reps and dealer cannot figure it out. I don't recommend SYNC. Next problem: half way through model year, Ford changed the oil filter size without notifying aftermarket publications. All books in auto parts stores will direct consumer to get wrong filter if their car was made after 1/16/09.
Probably would be the SYNC feature if it worked as advertised. Since it doesn't, its Rather worthless. For this kind of technology, Ford likely would have had a better and less troublesome system it they had Apple design it versus Microsoft. As it is, its a disappointment
Make the SYNC system simpler and less buggy. Also with regards to the oil filter problem above, owners of vehicles made after 1/16/09 can expect to have great difficulties locating that new size filter. They are as rare as green hair to find in any auto parts store. Even dealer didn't have one.