Feels solid, comfortable, flexible, enough muscle for family care, very safe, fair mileage (18 mpg), nice ride, low wide stance very attractive. Found reliability problems with battery dying, trans computer malfunctioned disconnected trans while running, front end strut connectors poor quality. Been driving Fords since early 70's. Not as reliable now. Wish Ford focused on reliability longevity and had more comfortable steering wheel (bigger diameter please with thinner ring).
Car feels solid has excellent family safety features, good solid soft riding feel, trans pays attention when you slow down to remember speed automatically, rpm provides good gas mileage feedback, very flexible and has wheelchair/walker friendly doors for easy side transfers.
Make them built to last at least 10 years (forget the phoney green recycle stuff-"if it last longer I'm not filling up the trash dumps faster"), put in better batteries like Die-Hard at the onset, bigger steering wheel for easy turning, otherwise love the car.
The overall experience with this car is that its adequate. I would rate it better, but for a few glaring shortcomings, mostly associated to poor dealer service, which may not apply to those who have better dealers. The SYNC system is complicated and buggy. Does not interface with certain ipods well. The phone feature has glitches too. Can receive calls but not place calls. SYNC phone reps and dealer cannot figure it out. I don't recommend SYNC. Next problem: half way through model year, Ford changed the oil filter size without notifying aftermarket publications. All books in auto parts stores will direct consumer to get wrong filter if their car was made after 1/16/09.
Probably would be the SYNC feature if it worked as advertised. Since it doesn't, its Rather worthless. For this kind of technology, Ford likely would have had a better and less troublesome system it they had Apple design it versus Microsoft. As it is, its a disappointment
Make the SYNC system simpler and less buggy. Also with regards to the oil filter problem above, owners of vehicles made after 1/16/09 can expect to have great difficulties locating that new size filter. They are as rare as green hair to find in any auto parts store. Even dealer didn't have one.
We really like this car. Family of four, two major mileage vacations, comfortable and still liking it after a year. Lots of room and has lots of power. Compared to many including Mazda CX-9 and GMC Acadia and found this to be the best value for the money. No regrets. Andy B
wipers wipe one extra time, delayed, after using the windshield spray; catches those drops running down.
Great if you could open the back window without opening the hatch (like my '95 Explorer)