I have had my car for just over a year 2013 Ford Fusion SE and it has spent 3 months in total in the shop.
My pre delivery was messed up and no antifreeze was added.
I have since had the heater core replaced and I now have antifreeze in my engine oil.
My main computer control module had to be replaced and this is what took most of the 3 months as Ford had to rewrite the software because there were so many issues initially.
Granted I had a loaner car, I was mortified it took this long!
And the first time my car came out of the shop I had a crack split the whole way across the wind sheild as there was a tool dropped on it.... obviously never to be replaced by the dealership