2011 Ford Fusion - Consumer Reviews

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Steering
By 2011sad on 10/09/14 10:38 AM (PDT)

Vehicle

2011 Ford Fusion SEL 4dr Sedan (2.5L 4cyl 6A)

Review

I would tay away from this vehicle. With 55,000 miles on a car that I am still making car payments on a problem with the assisted steering has developon my 2011 Ford Fusion. I was told it will be about $2,000 to repair - money I do not have and a wish and a pray might get me reimbursed should Ford recall this. NHTSA is now investigating the over 940,000 complaints. A class action lawsuit has also been filed regarding the defective power assisted steering failure. I purchased thiFord after being a GM consumer for over 40 years. When GM stiffed me for rotting rusting brake problems on a brand new 2004 Silverado. I switched to Ford. I hope Ford does right by their customers.
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Sensible choice, but...
By brittjmc6 on 09/11/14 10:08 AM (PDT)

Vehicle

2011 Ford Fusion SEL 4dr Sedan (2.5L 4cyl 6A)

Review

I bought this car last year used with 35k miles on it. MPG is from 23 to 26 depending on how much highway driving I do. Road and wind noise are definitely there. Steering is decent through wide ramp highway turns. The Fusion has a tendency for the rear tires to spin or 'skip' when you lay on the gas from a dead stop,especially in slick road conditions. Pickup is definitely lack luster, but hey it's a 4 cylinder. Unfortunately, the driver and front passenger seats are severely uncomfortable. I do not recommend this as a commuter car to anyone who drives 30 minutes or more, but around town is fine.
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1 of 1 people found this review helpful
Just a nice car to drive and ride in
By stephen64 on 02/10/14 20:11 PM (PST)

Vehicle

2011 Ford Fusion SEL 4dr Sedan (2.5L 4cyl 6A)

Review

After 3 years and 33,000 miles, I still enjoy driving this 4 cylinder SEL. This is a very comfortable, quiet car that still looks & drives great with no problems. Before buying, I tried many other cars as rentals (frequent travel). The Fusion was the one I liked the best and the 6 cylinder version was a lot of fun to drive. For my own car, I wanted better mileage. The only added options were the moon roof and Sony audio. The sound quality is excellent. I don't use the SYNC features. Steering is just OK, definitely not sporty but handling and ride quality are good. For style, this is not a car you look and say WOW! Interior & exterior design are simple with good quality materials.
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2 of 2 people found this review helpful
Fusion 2011 Engine shutdown
By ferb1 on 06/26/13 14:06 PM (PDT)

Vehicle

2011 Ford Fusion SEL 4dr Sedan (2.5L 4cyl 6A)

Review

Bought my car from Frontier Ford mid 2011. Never go there again. The service department is unreliable too. The car loss power while driving (doesn't matter what speed). Take it to fix 4 times. Couldn't fix it. Ford or the dealership won't admit to any issue. IN fact, they said that my warranty ran out. Told me I should have bought the extended warranty. For the past 2 years, I have been dealing the loss of power in the car. Now I understand the statement "What do see on the middle of the road? A DEAD FORD"
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Hardware is good software pathetic
By snowfire20 on 04/18/13 12:24 PM (PDT)

Vehicle

2011 Ford Fusion SEL 4dr Sedan (2.5L 4cyl 6A)

Review

I have only minor issues with the hardware of a vehicle. The cruise control seems to downshift when on hills. The major issue is with sync. Ford lied when they told me no problem buy the 2011 and within 6 months we will have a sync upgrade for pandora. Its been 3 years and not even 1 update to the sync system. I will not buy for again.
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My main problem is with SYNC I have had nothing but problems from the word go. Between Ford and Microsoft it one of the worst products to be in a car. I own a 2011 Ford Fusion SE and a 2012 Ford Focus and because of SYNC being what it is I will never buy a Ford again it just lost another customer.
By musicgeek on 11/29/12 17:19 PM (PST)

Vehicle

2011 Ford Fusion SEL 4dr Sedan (2.5L 4cyl 6A)

Review

Car is good but Sync stinks.
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5 of 7 people found this review helpful
Solid car but
By snowfire20 on 07/15/12 19:25 PM (PDT)

Vehicle

2011 Ford Fusion SEL 4dr Sedan (2.5L 4cyl 6A)

Review

I love the car but it does have some major drawbacks for me. 1) Im a techie. I love techie things. So i saw the ford sync system i loved it. I was told of all the things there doing and what the system will become. Then i was shown what it did. I wasn't impressed with what it did but what it was going to be doing got me to buy it. Now 2 years later nothing i was told about has happened. Pandora tough luck should have gotten a 2012. Noone at ford will even aknowledge there doing updates on the system. they either lie to you or keep things from there own customer support. I've been a ford owner for all but one of my cars. This will prolly be my last ford there customer service on this terrible
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Solid car but sync support is terrible
By snowfire20 on 06/20/12 12:48 PM (PDT)

Vehicle

2011 Ford Fusion SEL 4dr Sedan (2.5L 4cyl 6A)

Review

I love the car. It drives great the handling and performance are perfect. The only issue is Ford;s sync support. There is none. There support staff know nothing about when or if they will upgrade. They dangle adding pandora or applink but no date has been set. Its been 2 years. Ford may have been the first to start with sync but there last place when it comes to customer service on sync.
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2 of 2 people found this review helpful
Solid performer
By jtice on 03/17/12 11:59 AM (PDT)

Vehicle

2011 Ford Fusion SEL 4dr Sedan (2.5L 4cyl 6A)

Review

Purchased my 2011 Ford Fusion SE after extensive research in December 2010. I went for the automatic transmission model. Now, I've got 31,000 miles on the vehicle. I haven't had the first problem with it yet. I was just told of a recall on this model due to trouble with the wheels. Vehicle is very responsive in turns, accelerates well, has a spacious trunk and comfortable interior. I've gotten as high as 36 mpg on long flat stretches of highway, such as through Kansas and northern Indiana. Typical, 33 mpg. I wish there was a bit less plastic panelling and a more stylish interior. Of course, I could have gotten that with the SEL model for a few grand more. Overall, very pleased.
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7 of 7 people found this review helpful
Watch out, bad transmission!
By lizziebeth2785 on 01/26/12 18:52 PM (PST)

Vehicle

2011 Ford Fusion SEL 4dr Sedan (2.5L 4cyl 6A)

Review

I bought this car in March 2011. The car was first into the shop 6 months after I bought it for shifting problems. They replaced the universal trans assembly. Then I get a postcard to come in to the shop for the lug nuts being recalled. So then I take it back. I tell them that it after starting it if it has been sitting for a while that I have to press on the accelerator pretty hard just for it to start moving. They told me this was due to the fluids needing to warm up! The car is not even a year old! So then I call a different Ford dealer for their opinion and was told that is completely false. I took it back and now they tell me it's normal! Put in a formal complaint with Ford Corp
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The Edmunds TCO® estimated monthly insurance payment for a 2011 Ford Fusion in VA is:

$137 per month*
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