August 30, 2012
The brake light on our 2012 Ford Fusion Hybrid burnt out earlier this week. We had an idea this was on the horizon, as the turn signal recently started the quick-click death spiral. In the case of the Fusion, the turn indicator and brake light share the same bulb. But let's rewind...
August 10, 2012
With 22,215 miles on the odometer, the Ford Fusion Hybrid (shown here getting a hose-down) is the old man of our long-term fleet. And for the most part, it's holding up pretty well.
That dash fade issue that we reported on a while back was addressed in a TSB, and elsewhere, our resident senior citizen is looking spiffy. No signs of wear on the seats, and most of the interior bits are good as new.
Click after the jump for some photographic evidence.
April 24, 2012
The odometer of our 2012 Ford Fusion Hybrid turned 20,000 a few weeks ago. Our Fusion is on a 5,000-mile service schedule, so we knew it would be due for fresh oil soon. We decided to take it in a little early this time rather than wait for the onboard warning.
Ford of Santa Monica was empty when we arrived. We pulled into the service drive and were met by an advisor immediately. Before we even completed the check-in process our Fusion was pulled away to the garage. As our advisor, Mario, handed us our estimate he said, "I'll call you once your car is ready."
Not 45 minutes later our phone rang. It was Mario, "Your car is ready, come on by and pick it up at your convenience." We paid a coupon rate of $42.40 for an oil and filter change and tire rotation. As with prior visits to this dealership, the process was quick and the work thorough. That's how we like it.
Total Cost: $42.40
Days out of Service: None
Mike Schmidt, Vehicle Testing Manager @ 20,111 miles
November 03, 2011
As we saw in our last episode, our 2010 Ford Fusion Hybrid recently lost the battle of the bulge, presumably with a west-side pothole. At least the Fusion's 50-series tire had enough sidewall to the keep the wheel from getting dinged.
But we can't say as much for our wallet, which got lightened by $270.52. That sum included the tire itself, mounting, balancing, tire disposal fees, a tire rotation and sales tax.
Days out of service: 0.5
After the car sat overnight, the new tire arrived at Stokes at 8:07 am this morning. I brought the car around at 9:00 am and was out of there by 9:30 am.
The only way it would have been any easier is if it had never happened at all.
Dan Edmunds, Director of Vehicle Testing
November 02, 2011
My day with our 2010 Ford Fusion Hybrid began as planned. We pulled into the service drive at Ford of Santa Monica for an oil change and tire rotation. We had an appointment and they were slow at the time, so it took less than an hour. Piece of cake.
When it came time to pay, we were reminded of a remaining balance on the service plan we purchased for the Fusion back when it first rolled off the lot. After the account balance was zeroed, it cost me just 36 cents for this service. Everything was going my way.
Then, as the advisor pulled my car around he shot me the zinger, "Oh, your right rear tire has a bulge in the sidewall. We don't have the tire in stock, but I can order one." We called our local tire shop and they didn't have a Michelin Energy MXV4 in stock either. We special ordered the tire. It won't arrive until tomorrow morning. Looks like my hopes for an easy day are out the window. And, now the Fusion has to park tonight.
Mike Schmidt, Vehicle Testing Manager @ 16,504 miles
October 31, 2011
I climbed into our 2010 Ford Fusion Hybrid this morning and this greeted me. We'll call the dealer and make an appointment this week. This should be an inexpensive visit, as the 15k interval calls for an oil change only. We'll see.
Mike Schmidt, Vehicle Testing Manager @ 16,352 miles
September 26, 2011
This is a photo of the dash pad on our 2010 Ford Fusion Hybrid taken just a few days ago. It's not parked under a tree, the windshield isn't dirty and that spotting you see is not a shadow or a stain. It looks to be sun damage. On a car that spends 90% of its life in garages and is routinely cleaned with mild interior cleaners.
We're kind of at a loss on this one, but as it doesn't directly impact driving we'll wait for the next service to have it looked it. Have you seen anything like this on a car with so few miles that's kept indoors?
Driver side shot after the jump
November 05, 2010
There wasn't any malicious intent nor was there a cover up, but it's been a hectic week around the IL offices and this update on the fate of the 2010 Ford Fusion Hybrid just slipped through the cracks. In our last post, I delivered an alternate vehicle to Erin and toughed it out on the side of the highway. Ford's roadside assistance had already been notified and the MTA truck had "green tagged" our Fusion Hybrid to let any passing California Highway Patrol officers know that we had been attended to. It wouldn't be too bad a wait, right? Not quite.
Over the course of about two hours, three CHP officers checked in on me, the tow truck driver somehow didn't see me and had to take the freeway in the opposite direction to get back to where I was. Once he arrived and got ready to drive the Fusion onto the flatbed, he didn't think that it was starting -- he couldn't hear it. (It's not that unusual, it happens at the car wash too). I told him it was a hybrid, and we were on our way.
Ford of Santa Monica ran the Fusion through a number of tests and noticed that the ABS and hybrid battery system voltage was low. The car's 12-volt battery (not the hybrid battery) was starting to give out, and that caused a drop in the voltage levels of these systems. That in turn triggered the "stop safely now" warning light. The dealership replaced the 12-volt battery, which was covered under warranty, and reset the system codes. After that, the car was back in working order.
Total Cost: $0
Days out of Service: 2
-Ron Montoya, Consumer Advice Associate
November 03, 2010
A mile into my drive to Las Vegas for the 2010 SEMA show, I got on the throttle hard to pass another motorist. (The Fusion was already warmed up and it's not an especially quick car, so flooring it to get around somebody is not what I consider cruel or unusual, but then Edmunds.com editors are a pretty cold, heartless lot.) Then, I noticed a warning light on the dash. I had already started to ease up on the throttle, but the car was easing up a little more than normal.
Soon, I couldn't go above 50 mph.
November 02, 2010
I had big plans for the 2010 Ford Fusion Hybrid. On Monday, we'd make the 300-mile drive to Vegas for the 2010 SEMA show, and then, on Wednesday, we'd head to San Francisco for another work-related event by way of U.S. 95 and the Tioga Pass (California Highway 120), finally returning to Los Angeles on Friday. We'd log over 1,300 miles. Road trip! Fun!
So on Saturday afternoon (October 30), when the oil change light came on at about 9,500 miles, I knew I'd have to address it straightaway on Monday morning. No problem. Santa Monica Ford's website indicates the service department opens at 7 a.m.
I arrived a bit after 7:30 but ended up an early bird anyway. Turns out the service department doesn't actually open until 7:30, but no one has bothered to update the website. Eh, OK.
February 05, 2010
Our 2010 Ford Fusion Hybrid went to the dealer for a reflash of the software that controls the braking system. We have not yet experienced any problem with the car, but you don't want to mess around with brake problems, especially after we heard the first-hand description of the problem that Consumer Reports expereinced in their Fusion Hybrid.
Their car went into a fail-safe mode as one of their drivers rolled up to a stop sign. The regenerative system reportedly cut out and the car sailed through the stop sign, warning lights ablaze.
Before we took ours in, we first had to see if the fix applied to us. Ford started using the new software on the assembly line on October 18, 2009, so any Fusion Hybrid or Milan Hybrid made before October 17 has the old software. Our door jamb states only that our Fusion Hybrid was made in October 2009, so our car could fall on either side of the issue. A call to the Ford dealer was in order.
Us: "I'm calling about the brake software reflash on my Fusion Hybrid."
Them: "That's not us, that's Toyota."
Us: "Check your computer for Customer Satisfaction Program 10B13 or TSB number 09-22-11."
Them, after typing a few seconds: "Oh, yes. What's your VIN?" We tell them. More typing, "Yes, your car was built on October 4th. Bring it in."
So we did.
It was all over in ten minutes. It was a simple reflash of the software through the diagnostic port. No charge, of course.
But look what the invoice says ...