Service Complete, Sort of - 2010 Ford Fusion Hybrid Long-Term Road Test

2010 Ford Fusion Hybrid Long Term Road Test

2010 Ford Fusion Hybrid: Service Complete, Sort of

November 02, 2011


My day with our 2010 Ford Fusion Hybrid began as planned. We pulled into the service drive at Ford of Santa Monica for an oil change and tire rotation. We had an appointment and they were slow at the time, so it took less than an hour. Piece of cake.

When it came time to pay, we were reminded of a remaining balance on the service plan we purchased for the Fusion back when it first rolled off the lot. After the account balance was zeroed, it cost me just 36 cents for this service. Everything was going my way.

Then, as the advisor pulled my car around he shot me the zinger, "Oh, your right rear tire has a bulge in the sidewall. We don't have the tire in stock, but I can order one." We called our local tire shop and they didn't have a Michelin Energy MXV4 in stock either. We special ordered the tire. It won't arrive until tomorrow morning. Looks like my hopes for an easy day are out the window. And, now the Fusion has to park tonight.

Mike Schmidt, Vehicle Testing Manager @ 16,504 miles

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