20,000-mile Service - 2010 Ford Fusion Hybrid Long-Term Road Test

2010 Ford Fusion Hybrid Long Term Road Test

2010 Ford Fusion Hybrid: 20,000-mile Service

April 24, 2012


The odometer of our 2012 Ford Fusion Hybrid turned 20,000 a few weeks ago. Our Fusion is on a 5,000-mile service schedule, so we knew it would be due for fresh oil soon. We decided to take it in a little early this time rather than wait for the onboard warning.

Ford of Santa Monica was empty when we arrived. We pulled into the service drive and were met by an advisor immediately. Before we even completed the check-in process our Fusion was pulled away to the garage. As our advisor, Mario, handed us our estimate he said, "I'll call you once your car is ready."

Not 45 minutes later our phone rang. It was Mario, "Your car is ready, come on by and pick it up at your convenience." We paid a coupon rate of $42.40 for an oil and filter change and tire rotation. As with prior visits to this dealership, the process was quick and the work thorough. That's how we like it.

Total Cost: $42.40

Days out of Service: None

Mike Schmidt, Vehicle Testing Manager @ 20,111 miles

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