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Average Consumer Rating 181 Total Reviews
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3 of 4 people found this review helpful
Tranny Shakes, bad cusomer service
By icantfocus on
Vehicle
2012 Ford Focus SEL 4dr Hatchback (2.0L 4cyl 6AM)
Review
After buying the new focus 6 speed automatic hatchback with the extended warentee, I noticed that there is a tranny shudder at low speeds. I took it to the dealer and was told it was a "automatic clutch break in " problem, bring it back at 1000 miles. Brought it back, and was told let wait for 3000 miles. I called customer service and was told I will have to pay for a "transmission evaluation" and there was noting they could do about this. Shame on Ford for allowing this to happen. I thought buying an American made car was the only way to go, But... Im re thinking this, also the salesman insisted the car had cruise, and it did not. ( i feel stupid) Shame on me for not inspecting the car.
Favorite Features
The car handles well, I really like the hatchback features. Air works grat, like the interior layout, except for the 12v location, under the armrest aint good. Im 6'3" and the car has headroom and legroom to spare. I like it.
Suggested Improvements
Realize what customer service is.
Recommend (3) (1)
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Comments (2) Post a Comment
By bezzle
on 08/20/11 00:53 AM (PDT)

yes, your car does have cruise control. Cruise is a standard feature on the SEL and Titanium. It's only an option on the SE.

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By gogogodzilla
on 08/11/11 08:23 AM (PDT)

Do the transmission problems occur when you step on the gas at stop lights? (ie: moving from a full stop to acceleration) If that's the case, all you need to do wait a half-second between removing your foot from the brake... and hitting the gas. Basically, you have a manual clutch in the car that the computer automatically shifts, so it takes a split second to put it into gear when stopped.

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