2012 Ford Focus Hatchback - Consumer Reviews

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Average Consumer Rating 53 Total Reviews
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8 of 8 people found this review helpful
Mechanically Unreliable, Ford Service in Denial
By cdubaz on 07/13/14 18:49 PM (PDT)

Vehicle

2012 Ford Focus Hatchback SEL 4dr Hatchback (2.0L 4cyl 6AM)

Review

I bought the car new off the showroom floor. My first Ford since my 1965 Mustang. The very first day I drove the car to work, it had under 20 miles on it and the transmission refused to shift into gear. Ford towed it in but the dash light had gone off and they couldn't find the problem. They blamed Microsoft... It continued to drag while shifting for two years and I mentioned it every time. I got the same story--that it was normal for this car. It again began refusing to shift and began stalling. I took it back in and was told it was the "transmission module" and because it was now over 36k, I would have to pay. The also said my wheel bearings were going and had to replace those!
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A good vehicle with some critical flaws
By quasirev on 06/14/14 12:51 PM (PDT)

Vehicle

2012 Ford Focus Hatchback SEL 4dr Hatchback (2.0L 4cyl 6AM)

Review

The Focus is a fun to drive and comfortable car. The exterior styling is well done. That's all that's positive with owning this vehicle. Negatives: 1)Automatic (DCT) is awful, and seems to perform worse as the vehicle ages. Three Ford dealers have been unable to fix its behavior, simply stating that it's performing normal. 2)MyFordTouch is so maddening in its design and performance that I barely change the radio station or use any of the other features or inputs. Sync Services is a disaster of voice recognition and insufferable prompts. 3)Ride quality is great on smooth roads, messy on uneven pavement. Make sure you test drive it on roads you'll be driving it on. 4)Cramp rear seat
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I "was" so happy
By daisyp on 04/08/14 00:17 AM (PDT)

Vehicle

2012 Ford Focus Hatchback SEL 4dr Hatchback (2.0L 4cyl 6AM)

Review

I was so happy when I first bought this car but like another reviewer said, I soon regretted ever buying it. I have been to Ford's service department so many times, people joke and say "Hi, you again?" The transmission in this car is a disaster, The car jerks and rattles so much, I'm in constant fear it's going to shut off. It took over 4 times of me taking the car in to Ford for them to finally admit there was something wrong with the transmission, before that they kept saying "Oh that's normal". The air conditioning gets hot and cold on it's own and they also say they can't find the problem. So I'm done with this car and in the process of the Lemon Law.
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1 of 1 people found this review helpful
Shimmy and Shake
By butlersride on 03/28/14 14:09 PM (PDT)

Vehicle

2012 Ford Focus Hatchback SEL 4dr Hatchback (2.0L 4cyl 6AM)

Review

I FINALLY got out of this car; but it did cost me. The transmission was faulty from the get-go and you'll regret the day you ever bought it. At parking lot speeds the transmission cannot make up its mind, but worse, many times it gets stuck in neutral and then catch and thrust you forward. In my car the "reverse sensor" frequently came on while I was in drive. The MPG is horrible, in the City I got 23, they vastly exaggerate how efficient the car is.
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1 of 1 people found this review helpful
Dual-Clutch Auto Trans is a bad idea
By sirhawkeye on 03/16/14 13:43 PM (PDT)

Vehicle

2012 Ford Focus Hatchback SEL 4dr Hatchback (2.0L 4cyl 6AM)

Review

Overall an OK for the money. BUT... Beware of the dual-clutch transmission though. the 2012's had a lot of problems with them (clutch notise, which Ford dismisses as normal, which is not true if you ask any true auto tech or engineer). That and carbon build-up on the engine due to direct injection (Google it and you'll find out pretty quick). It's a sporty car, design is nice, interior is nice (just wish the transmission lived up to the hype that Ford put into it). Even the Fiesta has the same transmission problems.
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3 of 3 people found this review helpful
Stalling and Gear Issues
By jenn74really on 03/13/14 09:12 AM (PDT)

Vehicle

2012 Ford Focus Hatchback SEL 4dr Hatchback (2.0L 4cyl 6AM)

Review

Purchased the 2012 Ford Focus in 11-2011. It was slow initially in responding to the gas. The reaction time is delayed and losing power. Over the past year, I am stalled approx. 50 times. Recently, the gears don't seem to be lined up properly. When the vehicle is in park, it has rolled. When the vehicle is in reverse, then drive, the car is still in reverse. I nearly hit a parked car backing out of a parking lot. Right after that happened the vehicle stalled and quit completely. Engine light was on for a short period. After several attempts to start the vehicle again, I was forced to have a tow truck retrieve the vehicle. Non-operable and unsafe. Ford does not see a problem.
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Last Ford Car
By texasmilitary on 01/05/14 16:58 PM (PST)

Vehicle

2012 Ford Focus Hatchback SEL 4dr Hatchback (2.0L 4cyl 6AM)

Review

I'm terrified to drive this thing. Much like the other reviews, the shuddering was an issue from the start, but I was told that it was part of the new design. Two years into it, I can tolerate it. However, now the car just decelerates for no reason and the check engine light comes on. Keep in mind that this happens anywhere and anytime, even on a major highway going 70 miles an hour. The first time it scared me so bad. I took it in and they claimed it was an engine light issue, kept it for two days, fixed it, and sent me on my way. Less than a week later the car has decelerated and come to a complete stop 3 times. I took it back to the dealership...I will update you on their response.
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long term test review
By imperial_tie on 11/30/13 19:48 PM (PST)

Vehicle

2012 Ford Focus Hatchback SEL 4dr Hatchback (2.0L 4cyl 6AM)

Review

From day one (1JAN2012) this car has been an issue. I have spent more time having the transmission checked than I should. Mine is a Lemon. I've had issues from random loss of power to not starting. There is nothing like being stranded in a parking garage after black Friday shopping. I just bought new tires and am not happy. This may look like a fun hatchback but believe me its a MoneyPit. This is the last time I buy ford. 43,000 miles, all maintenance current, problem "unable to be duplicated", 10 times it has failed to start. Ford should really google this problem before stating "it has never been reported issue"
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1 of 1 people found this review helpful
First Ford bought, Last Ford bought
By gonzales393 on 08/14/13 02:59 AM (PDT)

Vehicle

2012 Ford Focus Hatchback SEL 4dr Hatchback (2.0L 4cyl 6AM)

Review

This car looks good, and thats where I stop praising the 2012 focus, right of the lot I felt a shudder when taking off and car was sluggish didn't think much of it, started to notice hesitation when accelerating from a low speed after coast down, harsh or late 1-2 upshift, harsh shifting. 1st trip to shop was told it was bad gas, next 2 trips it was reprogrammed, problem still here and MPG went from 32 to 29mpg, finally was told that this was just the way the new transmission was, and there was nothing to be done, Also A/C randomly quits blowing cold air, I should of kept my SRT 4.
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1 of 1 people found this review helpful
No problems and efficent
By mark1951 on 07/22/13 09:35 AM (PDT)

Vehicle

2012 Ford Focus Hatchback SEL 4dr Hatchback (2.0L 4cyl 6AM)

Review

I have 31,000 miles on my 2012 Focus. I have owned 25 new cars in my life and this was one of only a few Ford products. The transmission is "clunky" but the dealer told me it was the way it was designed and not to worry when it feels different. It was exactly that; a little different but not a problem. I get about 38-42 MPG on the highway (more in the summer, less in the winter) and 34-36 MPG in the City. It has good power and is a nice ride but is a little hard to get in and out of for a big person like me. I am considering buying another one when it is time.
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Edmunds Insurance Estimator

The Edmunds TCO® estimated monthly insurance payment for a 2012 Ford Focus Hatchback in VA is:

$132 per month*
* Explanation
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