This should have been a great car, but was an absolute disaster.
17 service trips in first 16 months.
Ford was uncooperative and rude.
The worst of many problems was the rear brakes, which were always slightly engaged.
This resulted in bad fuel economy, but FAR worse was that it was extremely dangerous to drive on ice and snow.
The rear wheels constantly slid.
I race autocross, ride motorcycles, and race bicycles so I know a ridiculously unsafe vehicle from a regular vehicle, but every contact point of Ford ignored my concerns and insisted I was just a bad driver.
Send me a $9000 check, and I will CONSIDER buying another Ford.
Lemon law only until 12k miles - went to heck at 15k
Overall design and packaging was right on the money - should have been a great car
Corporate customer service rating 1/5, dealer customer service rating 1/5, engine, suspension, brakes, rear wheel alignment.
Will never consider another Ford.