6 of 6 people found this review helpful
No Support From Ford
By swaldron on
Vehicle2009 Ford Flex SEL 4dr Wagon (3.5L 6cyl 6A)
ReviewWe purchased this new in 2009 and overall have been please with the vehicle. However, I had to rate build quality and reliability low here due to the following: at about 30K (warranty) it needed a new front hub & bearing; at 44K it then needed a right rear caliper ($500). We were very disappointed that the dealer would not contact Ford about what they could do about the caliper (I currently also have 2 GM vehicles with well over 100K miles on them with original hubs and calipers!). The dealer had the nerve to tell me that he had a concern about using aftermarket calipers... I just looked at him and said "really, right now I have to pay $500 to fix a Ford OEM caliper!" Going back to GM!
Best FeaturesVery comfortable and well designed interior. Great driving... what a Lincoln station wagon would be like!
Worst FeaturesHave Ford stand behind their brake problems with these vehicles... this could have been a very dangerous situation!
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