We just purchased the flex it is the best car we have ever owned we have 3 children and everyone is so comfortable and has there own space it's just a fun ride, we recently went on a road trip and got 28 mpg of course this just depends on how you drive your vehicle we have never had any problems only routine maintenance for people who have had a lot of brake trouble its probably because they are rough on the brakes I would highly recommend the flex for any family also my husband and we still in our 20's and it doesn't make us feel old like a van does.
I have owned this car for 8 months and my family and I have really enjoyed it. It is great for going on road trips or just daily errands/driver. Seats are very comfortable. Performance is adequate. Only issue so far is that cooling fan broke, but it was replaced promptly at the dealership under warranty. Trunk space is OK for a 7-seater, but you will probably need an external cargo holder if you load up the car with 7 people for the long haul.
Stylish and roomy. Looks cooler than minivan but is not as bulky as large SUVs. Great sound system and DVD player. Feels like a big car instead of bulky SUV.
Feels a bit underpowered fully loaded going uphill.
I have solved the headrest issue. I purchased a set of Toyota 4Runner headrests, from a wrecking yard, recovered them to match, a much better front seat now. The new headrests are adjustable back and forth, so all who ride are able to make a selection of the rest position. Total cost $100. This was my only solution since Ford took a no action attitude. Not what I call Superior Customer Service!
After a year of Flex ownership, it's not quite the vehicle I expected in quality. I am having front brake issues (severe grinding) which I understand is common with this vehicle. Plastic interior trim pieces falling off. Exterior plastic pillar piece coming off - it's attached with double sided tape. And the gas mileage rarely gets above 21 mpg on the highway. Don't get duped by the advertised 24 mpg.