The car has 4300 miles and the engine blew up. We called Ford to have it towed into the dealer for repair. 2 days later they called to say the car had been wrecked. No one knew how but since it had no anti freeze in it then, they voided the warranty forcing us to use our insurance. We had both the firefighters write statements on our behalf that at the time they arrived for the car reported as a car fire, they inspected the car completely and it had no damage at all to it other than a blown engine. Ford said they did not care and we would have to prove differently! In my opinion they have forgot the tough times of the past and do not care about continuing customer care after the sale.
Take care of your customers after the sale not just during. It has been so greatly said, The sale of a product does not end once it is paid for, it has just began!