3 of 3 people found this review helpful
Ford won't honor warranty
By Big Tim on
2008 Ford F-350 Super Duty Lariat 4dr SuperCab 4WD LB (5.4L 8cyl 6M)
I have been a Ford man for the last ten trucks owned. No longer. Bought this beauty of a truck with all the bells and whistles, been proud as a peacock til now. First, had a problem with the HVAC fan, consistently has a ticking and humming sound, taken in several times, no issues according to the technician. Now, while driving, the engine stalled. Took it in and found the high pressure fuel pump faile and sent metal filings into system. Ford sent a tech out and took samples, responded via fax that they were voiding the powertrain warranty and would not cover repairs. Said there was too much water in fuel system. When asked why their fuel/water separator did not catch, no response.
Beautiful truck inside and out.
Honor your warranties and if there is a problem with the engines, which appears to be the case, make repairs and stop treating customers like dirt.