14 of 25 people found this review helpful
Fords Warranty is a bad joke
By arveejay on
2012 Ford F-150 XL 4dr SuperCab Styleside 6.5 ft. SB (3.7L 6cyl 6A)
I have had my new truck for 6 months and till a week ago I thoroughly enjoyed it. It has developed a crack in the grille surround that even the dealer has said
looks like a stress crack. This happens when something is overtightened when it is built. The dealer took pictures of the crack and sent them to Detroit. Ford told the dealer to tell me it was normal for the hood to crack when the hood is closed and that they would not cover it under warranty. The truck is 6 months old, has less then 7000 miles on it and Ford will not replace a $300.00 grille on a $42,000 truck still under bumper to bumper warranty. What will Ford do if I drop a transmission while under warranty? Ignore me again?
I really enjoyed the truck till I found out that Ford is just like the rest. They will tell you anything to sell it to you, then they forget your alive.
Don't lie to prospective customers to get the sale. Don't offer a bumper to bumper warranty if your not going to stand behind it. Quit pulling the wool over our eyes to make a sale.