I'm about to contact a lawyer about my 2011 Explorer Limited Lemon. I just spoke with a customer service manager at ford for my dealers district and was basically told tuff cookies! The MFT ( I can think of another word for the F instead of Ford) is junk. Goes black all the time and takes out the phone, stereo, nav, and climate controls. On a 100 degree day the MFT decided to turn on the heat and defrost full blast and there was no changing it until the car was off for awhile, nice. Ford said there might be an update fix in the first quarter of 2012. Might? might? great!