Used 2011 Ford Explorer SUV Consumer Reviews | Edmunds
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2011 Ford Explorer - Consumer Reviews

2011 Ford Explorer SUV

Average Consumer Rating

61 Total Reviews

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Too many problems
10 of 10 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By rryan5
on

Vehicle

2011 Ford Explorer SUV XLT 4dr SUV AWD (3.5L 6cyl 6A)


Review

Swore I would never buy another Ford after the Explorer I bought in 2000 had the transmission go out at 37000 miles and Ford would only cover half the cost even though I had sevice records showing I had been complaining about it from 15000 miles on. If I didn't have those records they weren't going to cover any of it even thought it was only 1000 miles past warranty. But when the new model came out in 2011 I really liked it and since Ford looked like they had a turn-around the past few years I figured they must have improved their quality control and customer service. Wrong again! Not going to go over every problem (just read through these reviews) but this time, never again!


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My Explorer after 30,000km
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By musicman12456
on

Vehicle

2011 Ford Explorer SUV Limited 4dr SUV AWD (3.5L 6cyl 6A)


Review

I've now had my Ex for 7 months and put 30,000km on the car so I figured it was time for a proper review after driving it for more than a few weeks. 2011 Ex Limited AWD bought used with 69,000km on it. Both key fobs stopped working when more than a foot away from the car. Ford is unable to fix the issue. Shaking from front end when accelerating from a stop. Ford can't find the issue. Rust on the inside door panels (car is always spotless). Knocking from suspension when going over speed bumps. Ford can't find the issue. Stereo gets very muddy at higher than normal volume. Hazard light button started ejecting the CD $1300 to replace the complete head unit.


Favorite Features

Smooth as butter on the highway at speed. Effortless to drive. AVG 12.7L/100km. As low as 9.9 and as high as 18.2. Radar cruise is nice when it works. Sensor is always dirty and not working.


Suggested Improvements

Dealers who know how to fix cars. I've been to a few already.


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Problems 2011 Ford Explorer
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By neslerspecial
on

Vehicle

2011 Ford Explorer SUV XLT 4dr SUV AWD (3.5L 6cyl 6A)


Review

First the computer display screen had to be replaced when we first got car because it was not working. Next car was randomly having dead battery issues, as something was drawing from the battery and running. Took to dealership and they said there was an APIM recall and fixed it. It happen 2 weeks later again. Then they said it was a gear shift issue where it kept recognizing it was in park. Was not a recall or a Ford issue so cost $500 to repair. Had a recall on the doors as well. I find it odd that the same battery issued happened 4 times and this time they said it was due to the gear shift problem.


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2011 Explorer
1 of 1 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By tdbmd
on

Vehicle

2011 Ford Explorer SUV XLT 4dr SUV AWD (3.5L 6cyl 6A)


Review

We traded in a GMC Yukon XL for a new Explorer XLT. This SUV has better seats, ride and handling. There is a bit more road noise on some surfaces. It is surprisingly good in the snow/ice. Especially given the all season type tires. We have had a few issues with the Sync/My Touch system, but all have resolved with the software upgrades. The engine is good, with fairly good power but you have to rev it to get to the powerband, which seems to be the case with many of the new V-6s these days. Gas mileage is very good for a AWD vehicle. Just returned from a 1500 mile trip and averaged 24 mpg with mostly interstate at 70 mph. Back seats are comfortable.


Favorite Features

Front seat comfort, AWD system.


Suggested Improvements

More low end torque. Fix bugs in Sync system


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Lemon - Ford doesn't fix customer complaints
3 of 3 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By socalstacy
on

Vehicle

2011 Ford Explorer SUV Limited 4dr SUV (3.5L 6cyl 6A)


Review

LEMON ALERT!!!!! FORD has the WORST customer service in their repairs! I have a 2011 FORD Explorer that anytime I park for the last 3 weeks, it DOES NOT REGISTER that the car is on PARK and I turn off the ignition and the car chimes "SHIFT TO PARK" It's in park, and it does this repeatedly and I have to press in and out the black lever on the gear shift 10 or more times before it "registers" that the car is on park. I have a video of it on my phone, I took a picture of it when I parked at the dealership and they WILL NOT FIX IT because they can't get it to fault. This is NOT my issue alone, just search the internet for the number of people with this issues that DID NOT get fixed!!!!


Favorite Features

Second row bucket seats and second row console. Heated and cooled front seats. Sunroof. Tow package.


Suggested Improvements

Major overhaul...Had for 2 years and already had several non-recall "customer service" improvements suggested by Ford on it. Improve USB interface and that fact that is you use "shuffle" on a playlist it only works until you shut the engine off, each time you get into the car you have to reset shuffle to continue, otherwise it plays the playlist alphabetically by artist. Navigation sent me up the wrong streets because it lacks pinpointing your location, A/V ports continually tell me they are plugged in and to remove usb connections when I have nothing in the a/v (never have).


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