I purchased the truck brand new, I brought the truck in for Recall (shift Plate) very difficult to shift, I told them I was having a hard shift jolt when putting it in reverse like being rearended. They told me they couldn't find the problem, they put in a new PCM. (new computer) after the new PCM they stated there still was no answers for the transmission problem. I asked if it had anything to do with the recall they said no! I didn't understand how they could say that if they didn't know what the problem was? anyway they asked if they could pull the transmission for $600 and then they would call me and let me know what damage needed to be repaired. I declined to pay $600 for a diagnostic.
If you see a pattern do the recall! Take responsibility. You have no problem taking our money!