Used 2004 Ford Explorer SUV Consumer Reviews | Edmunds
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2004 Ford Explorer SUV - Consumer Reviews

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358 Total Reviews

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Good overall SUV
1 of 1 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By Gearz
on

Vehicle

2004 Ford Explorer SUV XLT 4WD 4dr SUV (4.0L 6cyl 5A)


Review

I've had my Explorer for about half a year now and am impressed. It has 122,000 miles on it, the engine doesn't leak, no wear on seats/plastic pieces, and still goes straight down the road. Like with any vehicle if it is taken care of from new, you will not have many problems. Mine is like new after 122,000 miles!


Best Features

Great trip car. Very smooth on highway. Can carry 7 passengers.


Worst Features

Tranny issues have just started for me. Probably around 1800 to replace. But not bad considering it's the only thing that has to be done.


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Transmissions & Rear Differentials
2 of 5 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By Rusty
on

Vehicle

2004 Ford Explorer SUV Limited 4WD 4dr SUV (4.6L 8cyl 5A)


Review

I purchased my 2004 Explorer Limited V8 new and have had it back at the dealer more often for repairs than any vehicle I have ever owned. It needed a new rear differential at 32,000 miles, a new transmission at 58,000 miles, and now another new rear differential at 68,000 miles. 68k miles in 7 years isn't exactly hard driving and I haven't ever towed anything. Ford covered the first rear rebuild but the other repair payments came from my ever shrinking wallet. The dealer's service guys are like "oh, yea, those things break all the time". Well, they shouldn't. When will Ford honor its commitment to its customers - "At Ford Quality is Job 1" was their slogan, wasn't it?


Best Features

Nice exterior lines and interior appointments. Powerful motor! Paint has held up well on mine.


Worst Features

Recall these models for transmission repair/replacement and rear differential replacement. Spend the time and money to design the repair to last the life of the vehicle, please. Don't just put in the same defective design. This is what needs to be done to keep your customer base from shrinking.


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Body build needs quality control
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By commentator
on

Vehicle

2004 Ford Explorer SUV XLS Sport Rwd 4dr SUV (4.0L 6cyl 5A)


Review

The upper part of the tailgate cracked by itself. It cost $350 to get it replaced. The service guy said this happened quite often. Hope Ford will improve body build quality. Please don't change the exterior look. Everybody loves the outside look, but each complains about the gas mileage and minor body problems. I'd like to buy a new Explorer but am waiting for good news about the body build quality and better gas mileage. Is Ford considering a hybrid version?


Best Features

Ride, exterior look, power, cargo space.


Worst Features

Poor quality of tailgate construction. Gas mileage.


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used better
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By rey
on

Vehicle

2004 Ford Explorer SUV XLS Rwd 4dr SUV (4.0L 6cyl 5A)


Review

By now some of the interior plasic parts are giving out like sun visors or driver seat parts, important stuff. Drive train noises like either bearings or rear end oil. After all it does have 165,000 miles and these things are expected, however ive had Nissan and Toyota whan I was thinner and small vehicles don't work but they lasted forever, its just good for BASIC transportation. Rough ride and cheap.


Best Features

its not so bad yet, will buy again but will fix or maintain elsewhere than ford


Worst Features

replace those plastic parts on visor hinge with metal, and a more reliable radio cd system.


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Good at first.....
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By SK
on

Vehicle

2004 Ford Explorer SUV XLT 4WD 4dr SUV (4.0L 6cyl 5A)


Review

I bought my Explorer brand new. ANd in the beginning, I loved it. Had problems with the transmission acting out, but everytime I took in to dealership, they could never find anything wrong. Drivers seat belt gets stuck once in awhile...have to keep ejecting over and over till it finally frees. The tires wear out very quickly. The brakes wear out quickly...had to have done more times than should have. And of course the heater....the blower wnet out, the wiring melted...Ford did not care at all, said it is not a safety issue. Well to me it was, because in the winter months and working nights..having no heat to defrost the windshield to see out of was a hazard. That cost me $500. to have fixed.


Best Features

Very roomy.


Worst Features

Ford needs to own up the their customers valid complaints and recall the issues that are obviously a common factor among these vehicles.


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