I and my family have been avid and loyal Ford customers for many years until now. Bought the Explorer new.
I was alarmed when I went to the web and the government site and saw many customers complaining about Explorer transmission failure. I called Ford Customer Relations and was met with indifference and no help.
I asked for a goodwill repair or discount and they flatly refused.
A transmission specialist said that Ford built a very bad transmission during that time and it is a surprise that there was no class action against them for a poorly designed transmission.
I am not going to say I'll never drive another Ford, but I will shop with their competitors. We now own a Honda CRV.
handles good on the road
decent gas mileage~ 18 MPG
3rd row seat is a good option
transmission is a bad design.
It si shocking to see the many posts on the internet about this issue.
I wish I had checked.
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