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Average Consumer Rating 328 Total Reviews
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Beware of Transmission Reliability
By huemeister on
Vehicle
2003 Ford Explorer XLS 4WD 4dr SUV (4.0L 6cyl 5A)
Review
I and my family have been avid and loyal Ford customers for many years until now. Bought the Explorer new. I was alarmed when I went to the web and the government site and saw many customers complaining about Explorer transmission failure. I called Ford Customer Relations and was met with indifference and no help. I asked for a goodwill repair or discount and they flatly refused. A transmission specialist said that Ford built a very bad transmission during that time and it is a surprise that there was no class action against them for a poorly designed transmission. I am not going to say I'll never drive another Ford, but I will shop with their competitors. We now own a Honda CRV.
Favorite Features
handles good on the road decent gas mileage~ 18 MPG 3rd row seat is a good option
Suggested Improvements
transmission is a bad design. It si shocking to see the many posts on the internet about this issue. I wish I had checked.
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