3 of 3 people found this review helpful
Beware of Transmission Reliability
By huemeister on
Vehicle2003 Ford Explorer XLS 4WD 4dr SUV (4.0L 6cyl 5A)
ReviewI and my family have been avid and loyal Ford customers for many years until now. Bought the Explorer new.
I was alarmed when I went to the web and the government site and saw many customers complaining about Explorer transmission failure. I called Ford Customer Relations and was met with indifference and no help.
I asked for a goodwill repair or discount and they flatly refused.
A transmission specialist said that Ford built a very bad transmission during that time and it is a surprise that there was no class action against them for a poorly designed transmission.
I am not going to say I'll never drive another Ford, but I will shop with their competitors. We now own a Honda CRV.
Best Featureshandles good on the road decent gas mileage~ 18 MPG 3rd row seat is a good option
Worst Featurestransmission is a bad design. It si shocking to see the many posts on the internet about this issue. I wish I had checked.
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