2002 Ford Explorer Sport Trac Premium 2WD 4dr Crew Cab (4.0L 6cyl 5A)
Paint is crap and from what I am told
on both the black and dark blue. The
brake pads are inadequate. The
customer service Ford provides is
substandard at best.
I like the concept of the vehicle. The
bed cover is great because it can be
easily removed and installed. Like the
power back window.
Better paint, brake pads that will last
more than 25,000 miles. Heated seats
would be nice. Ford Service has to
make improvements or they will continue
to lose consumers - without a doubt.
The have a long way to go before they
reach the quality service of BMW or
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.