A Long Wait....A Quick Disappointment
By KO4321 on
2002 Ford Explorer Sport Trac Premium 2WD 4dr Crew Cab (4.0L 6cyl 5A)
This brand new truck was purchased as a
college graduation present to myself.
Nine months later, I had to be given a
brand new engine. My dealership was
excellent through all of my problems.
But, I felt Ford should have shown me
some type of support (even just a
letter of apology). A year and a half
and 2 recalls later, I am very
disappointed not only in the quality of
this vehicle but in the lack of
customer service that Ford has shown
me. Without the tonneau cover, the back
is too light and slides in rain and
snow.I am young, and will own several
more cars in the future. However, none
of them will be a Ford.
Overall look and style.
Overall reliability. Also, do more to
show your customers you really care
about their satisfaction and safety.