A Long Wait....A Quick Disappointment
By KO4321 on
Vehicle2002 Ford Explorer Sport Trac Value 2WD 4dr Crew Cab (4.0L 6cyl 5M)
ReviewThis brand new truck was purchased as a college graduation present to myself. Nine months later, I had to be given a brand new engine. My dealership was excellent through all of my problems. But, I felt Ford should have shown me some type of support (even just a letter of apology). A year and a half and 2 recalls later, I am very disappointed not only in the quality of this vehicle but in the lack of customer service that Ford has shown me. Without the tonneau cover, the back is too light and slides in rain and snow.I am young, and will own several more cars in the future. However, none of them will be a Ford.
Best FeaturesOverall look and style.
Worst FeaturesOverall reliability. Also, do more to show your customers you really care about their satisfaction and safety.
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