2007 Ford Expedition EL XLT 4dr SUV (5.4L 8cyl 6A)
When attempting to go forward or reverse on an incline, the vehicle will intermittently not respond to the gas pedal. Sometimes it surges and stops. When I pull the boat trailer up the launch ramp, I have to stop the engine and start it again for the vehicle to respond. Ford dealer (now out of business) could not find the problem. Now that the vehicle is out of warranty, Ford is not interested. All they could do is to make an appointment with a dealer at my cost. Ford states that the records are no longer available since the dealer is out of business. I bought this as a tow vehicle, however I will no longer tow due to safety issues. Ford has no customer service at all!
Do some research on customer complaints instead of ignoring them. The person in charge of Ford's customer service in Dearborn should respond to customer letters instead of ignoring them.
† Edmunds.com received the highest numerical score in the proprietary J.D. Power 2014 Third-Party Automotive Website Evaluation Study℠. Results based on responses from 3,381 responses, measuring 14 companies and measures third-party automotive website usefulness among new and used vehicle shoppers. Proprietary study results are based on experiences and perceptions of owners surveyed from January 2014. Your experiences may vary. Visit jdpower.com.