I've owned the Escape for only 3 months now and regret it! The microsoft sync touch system is failing miserably. Some of the functions on it freeze making things like the phone and ipod unusable all together. The navigation system can drive you in circles, literally, then just fix itself a few minutes into the drive and now the screen has just gone black, completely turned off, while driving. A few minutes after it goes black a message comes up saying "updating". I've been reading these things happening to many people but because it's not an issue with the car itself, but with the computer, the dealer just "updates" it, which fixes nothing then sends you back on your way.
There are some things l like about the car but with the other severe issues going on, I can't say positive things about other features.
Microsoft needs to come to the table and rectify this obscene amount of things going on with their system. I would highly recommend Ford use another company to work with in future models.