16 of 20 people found this review helpful
poor customer service
By phx13 on
2013 Ford Escape Titanium 4dr SUV (2.0L 4cyl Turbo 6A)
bought brand new Escape.
at just over a 1000 miles the car died.
would not start.
called dealer bought car from they offered me a free oil change, and stated what a great deal I got.
they did not address the issue the car would not start.
called road side service, got a jump start.
went to a Ford dealer close.
they only charged battery for 3 hours, refused to run a diagnostic. Called Ford Corporate office, their rep told us if the car kept having problems just keep taking it back in.
fix electrical and computer system so car runs/starts properly.
take customers seriously, and give them respect, and address the issue